Customer Support Coordinator

4 days ago

Macquarie Park, Australia Glory Global Solutions (Australia) Pty Ltd Full time

**As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.**

**Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.**

**We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.**

Based at our Macquarie Park office and with flexible work options available, we currently have a 3-month contract opportunity for an experienced Helpdesk Coordinator to join our team. Reporting to the Helpdesk Manager ANZ, this role will primarily manage inbound calls as the first point of contact for contracted customers experiencing issues with their machines. The Helpdesk Coordinator will be required to make outbound calls to Glory customers for scheduling and preventative maintenance.

**Key responsibilities will include**:

- Manage inbound calls from contracted customers;
- Coordinate scheduling of Field Service Engineers to stringent response times;
- Monitor service tickets to uphold customer SLA’s;
- Provide first level support to customers;
- Update customer information to maintain accuracy in the Service Management System;
- Making outbound calls to schedule ad-hoc tasks and preventative maintenance.

**Qualifications and skills**:

- Strong customer focus;
- Can-do attitude;
- Proven team player;
- Strong organisational skills;
- Ability to work independently;
- Excellent English communication and interpersonal skills;
- Demonstrated experience in a customer service role (required);
- Service call scheduling experience (preferred).

**How to apply**:
If you are a team player and looking for a challenging role with a successful global organisation that genuinely supports your ongoing growth and development, we'd love to hear from you

**Job Type**: Fixed term
Contract length: 3 months

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Professional development assistance
- Referral program
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Overtime pay

Application Question(s):

- How much notice are you required to give your current employer?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Macquarie Park, NSW 2113

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