Technical Operations Coordinator

16 hours ago

Brookvale New South Wales, Australia Lightning HR PTY LTD Full time $80,000 - $90,000 per year

Technical Operations Coordinator

Location: Brookvale

Salary package: $80,000 – $90,000 per year + BONUS

About Our Client

Our client is a leading provider of flow measurement and control solutions, specialising in high-quality, reliable products across multiple industries. Located in Brookvale, NSW, they pride themselves on delivering outstanding customer service, technical expertise, and innovative solutions for industrial flow measurement needs.

About the Role

We are looking for a Technical Operations Coordinator to oversee our day-to-day production operations and lead a small team of technicians and warehouse staff. This hands-on leadership role involves coordinating service jobs, managing workflows in the warehouse and assembly area, and supporting the Operation Manager in delivering high-quality, timely support to our customers.

The ideal candidate has a background in electronics or industrial systems and experience managing a small team. You'll be responsible for making sure service work is organised, parts and inventory are under control, and technicians are supported to get the job done right.

Key Responsibilities

  • Coordinate Activities: Schedule and assign service, repair, and installation tasks to technicians.
  • Workshop Leadership: Lead daily team meetings, assign tasks, and resolve operational or workflow issues.
  • Customer Support: Act as a key contact for customers on service matters, providing updates and resolving issues efficiently.
  • Work Order Management: Create, track, and close service and repair orders, including detailed recording of labour and parts.
  • Inventory Oversight: Monitor stock levels, manage parts ordering, and coordinate with suppliers to ensure availability.
  • Quality Assurance: Review completed work for accuracy and quality, and ensure customer feedback is addressed.
  • Service Reporting: Prepare basic reports on service status, turnaround times, and technician performance.
  • Support Invoicing: Provide accurate service data to the finance team to enable timely billing.
  • Health & Safety: Promote safe working practices in the workshop and ensure OH&S compliance.

About You

  • Experience in a technical coordination or service operations role
  • Strong leadership and people management skills
  • Background or qualification in electronics, instrumentation or industrial systems highly regarded
  • Great communication and organisation skills
  • Proactive problem-solver, able to work independently and within a team
  • Competent with Microsoft Office (Excel, Outlook, Word); familiarity with service job software is a plus
  • Comfortable in a hands-on, fast-paced environment

Desirable

  • Previous experience managing or mentoring a small team
  • Knowledge of flow measurement, industrial controls, or process instrumentation
  • Familiarity with basic procurement and inventory processes
  • Experience with billing or service-related administration

What We Offer

  • Salary of $80,000 – $90,000 + performance-based bonus
  • Supportive, close-knit team environment
  • Opportunity to grow with a well-respected industry leader
  • Work with innovative, high-quality industrial technology
  • Career development opportunities in technical operations and leadership

How to Apply

If this sounds like the right fit for your next career move, we'd love to hear from you.

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