Assistant Practice Manager

About Us

Supernova Medical Centre is a well-established, GP-owned multidisciplinary practice providing comprehensive healthcare services in the Tarneit, Hoppers Crossing, and Truganina areas. We are committed to delivering high-quality, patient-centred care and maintaining a supportive, collaborative work environment.

We are seeking a dedicated and experienced Practice Manager to oversee the administrative, financial, and operational aspects of our busy medical centre.

Purpose of the Role

To manage human resources, maintain financial records, implement quality systems, and ensure the smooth and efficient functioning of the practice — supporting the delivery of exceptional care to our patients.

Key Responsibilities1. Planning & Business Development

• Collaborate with principals to set annual goals, prepare budgets, and provide regular business performance reports.
• Develop and implement strategies to achieve practice goals.
• Complete documentation for new doctors and allied health professionals (including provider/prescriber number applications).
• Manage affiliations with training bodies (RACGP, ACRRM) for recruitment and accreditation.
• Prepare and submit grant applications (e.g., PHN) and program data for WIPS and PIPS.

2. Human Resources

• Recruit, train, and manage non-clinical staff to ensure high performance and professional development.
• Lead team building, delegation, and conflict resolution processes.
• Administer payroll, tax, and superannuation obligations while maintaining accurate HR records.

3. Systems & Operations

• Review and improve practice systems for efficiency and quality.
• Oversee quality improvement and risk management (non-clinical).
• Coordinate patient feedback and complaints.

4. Financial Management

• Manage debtors, creditors, and general ledger to optimise profitability and cash flow.
• Prepare financial and taxation reports; liaise with the external accountant.
• Ensure compliance with all taxation and record-keeping obligations.

5. Equipment & Software

• Maintain computer systems, hardware, and software in collaboration with IT suppliers.
• Schedule maintenance and upgrades for all clinical and administrative equipment.
• Prepare recommendations and financing proposals for capital equipment purchases.

6. Compliance & Safety

• Ensure compliance with all legislation and regulatory requirements, including employment law, OHS, privacy, and taxation.
• Oversee staff immunisation programs and infection control protocols.
• Act as the Privacy Officer and OHS Coordinator.

7. General Duties

• Perform additional responsibilities as required to support practice operations.

Expected Behaviours & Personal Attributes

• Strong patient focus with empathy and professionalism.
• Excellent interpersonal and written/verbal communication skills.
• Well-presented, courteous, and positive at all times.
• High level of integrity, accuracy, and confidentiality.
• Organised, detail-oriented, and able to prioritise tasks effectively.
• Capable of working both independently and collaboratively.
• Committed to continuous professional development.

Qualifications & Experience

Essential:

• Proven experience managing a small business or medical practice, including HR, planning, budgeting, and reporting.
• Completion of an accredited bookkeeping course.
• Basic proficiency with Microsoft Word and Excel.

Desirable:

• Knowledge of medical software (e.g., Best Practice).
• Accredited training in business or medical practice management.
• Understanding of medical terminology.
• CPR/Triage training or experience.
• Experience working with diverse patient groups (e.g., aged care, adolescents, culturally diverse or Indigenous communities).
• Familiarity with Medicare, health funds, infection control, and complaint management.

Professional Development

Ongoing training and professional development are supported and encouraged as part of this role.

Experience

• Medical Practice Management: 1 year (Preferred)

Work Authorisation

• Australia (Preferred)

Work Location

• In person – Tarneit, VIC

How to Apply:

If you are a motivated and experienced professional who thrives in a leadership role within a busy medical environment, we'd love to hear from you. Please submit your cover letter and resume outlining your experience and suitability for this position to

Job Types: Full-time, Permanent

Pay: $25.33 – $55.02 per hour

Expected hours: 38 per week

Work Location: In person