Practice Manager

**Position Purpose**

To manage human resources, maintain financial records, and implement quality systems to ensure the smooth and efficient functioning of the practice, while providing an exceptional standard of care to our patients.

**Responsibilities**

**Planning**
- Determine annual goals for the practice in consultation with principals.
- Prepare budgets and plans accordingly and provide regular reports on business performance in relation to goals.
- Work with principals to develop and implement strategies for achieving practice goals.
- Complete paperwork for new doctors and other professionals, both trained and in training.
- Manage affiliation of the practice with training bodies such as **RACGP** for recruiting new professionals.
- Complete paperwork/data for **WIPS** and **PIPS** submissions.

**Human Resources**
- Recruit, develop, and manage non-clinical practice staff to ensure high performance and ongoing professional development.
- Provide leadership and management, including team building, delegation of tasks, and conflict resolution.
- Administer payroll to ensure compliance with tax and superannuation obligations, while protecting employee and employer interests.
- Maintain accurate payroll and employment records.

**Systems**
- Review and improve practice systems to ensure smooth and efficient operations.
- Promote high-quality service delivery and continuous improvement.

**Finances**
- Maintain and control debtors, creditors, and the general ledger to ensure maximum profitability and cash flow.
- Ensure compliance with all taxation, record-keeping, and statutory requirements.
- Prepare financial reports and taxation records, and liaise with the external accountant.

**Equipment & Software**
- Maintain computer hardware and software in conjunction with suppliers.
- Schedule maintenance and upgrades of equipment.
- Prepare recommendations and arrange financing for the purchase of capital equipment.

**Compliance**
- Maintain awareness of current and emerging legislation to ensure compliance with all statutory and regulatory obligations, including industrial and employment law, OHS, privacy, and taxation requirements.
- Keep relevant personnel informed and update systems and procedures as needed.
- Ensure compliance with all contractual obligations.

**General**
- Perform other duties as required.

**Expected Behaviours and Personal Attributes**
- Demonstrated patient-focused approach with genuine empathy and interest in patient needs.
- Excellent interpersonal and communication skills, both written and verbal.
- Well-presented, friendly, courteous, and professional at all times.
- Represent the practice confidently and positively.
- Perform all duties diligently, with honesty and integrity.
- Maintain strict confidentiality regarding patient and practice information.
- Demonstrate strong attention to accuracy and detail.
- Ability to work both independently and cooperatively as part of a team.
- Strong organisational and prioritisation skills.
- Commitment to ongoing professional development.

**Education, Qualifications, and Experience**

**Essential**:

- Proven ability to manage a small business or office, including human resources, planning, budgeting, and reporting.
- Basic knowledge of **MS Word** and **Excel**.
- Completion of an accredited bookkeeping course.

**Desirable**:

- Knowledge of medical software and equipment (e.g., **BEST PRACTICE**).
- Accredited training in business or medical practice management and/or knowledge of medical terminology.
- CPR and triage training and/or experience.
- Experience working with specific social groups such as adolescents, aged care, migrant or refugee communities, and Aboriginal & Torres Strait Islander peoples.
- Training or experience in managing emergencies, handling complaints, Medicare and health fund processes, infection control, and safe handling/disposal of medical waste.

**Hours of Work**
- Monday to Sunday, Between 8:00 AM - 8:00 PM.
- Staff may occasionally be required to work additional hours to support essential patient care.

**Breaks**:

- 30-minute lunch break and two 15-minute tea breaks (morning and afternoon), taken in shifts to ensure continuity of care.

**Other Features**
- Responsible for quality improvement and risk management (non-clinical).
- Coordinates feedback and complaints.
- Oversees human resources, occupational health & safety, and privacy compliance.
- Staff immunisation coordinator.
- Permanent position with a qualifying period of three months.
- Professional development provided or expected.
- May require use of own vehicle for essential duties.
- Potential exposure to hazardous materials (e.g., blood and body fluids).
- Immunisations may be required.

**Job Types**

Permanent, Full-time

**Schedule**:

- 8-hour shift
- Shift work

**Location**:
Tarneit, VIC 3029
Must be able to reliably commute or plan to relocate before starting work.

**Experience**:

- Medical Practice Management: 1 year (prefe