 
						Desktop Support Engineer
1 week ago
JT Consulting is working with one of our valued clients, a rapidly growing Managed Service Provider (MSP), to find a motivated
Desktop Support Engineer
to join their Helpdesk team based in Melbourne's South East.
Our client delivers cost-effective IT solutions across Australia, without compromising on quality or efficiency. With their accelerated business growth, they are looking for a confident, enthusiastic professional who thrives in customer service and problem-solving.
What we're looking for:
- Previous IT support experience
- Familiarity with remote management tools such as
 Datto RMM
 or
 Auto Task PSA
 (or similar)
- Exceptional phone manner and strong communication skills
- Professional attitude and high-level customer service focus
- Ability to manage customer expectations effectively
- Self-motivated and able to work autonomously
- Natural problem-solving and troubleshooting skills
- A true team player
The role includes:
- Answering incoming calls and actioning support tickets
- Providing Level 1 IT Helpdesk support (remote and onsite)
- Computer diagnosis, repairs, and troubleshooting
- Basic network configuration support
- Microsoft products & Office 365 support/maintenance
What's on offer:
- Ongoing in-house support & training
- Exposure to a wide range of IT skills and technologies
- A collaborative and supportive team environment
- Opportunities for personal and professional development
If you're enthusiastic, customer-focused, and looking to grow your IT career with a supportive MSP, we'd love to hear from you.
Apply now or reach out to JT Consulting for a confidential discussion.
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