Desktop Support Engineer

1 week ago

Melbourne, Victoria, Australia JT Consulting Full time $60,000 - $80,000 per year

JT Consulting is working with one of our valued clients, a rapidly growing Managed Service Provider (MSP), to find a motivated
Desktop Support Engineer
to join their Helpdesk team based in Melbourne's South East.

Our client delivers cost-effective IT solutions across Australia, without compromising on quality or efficiency. With their accelerated business growth, they are looking for a confident, enthusiastic professional who thrives in customer service and problem-solving.

What we're looking for:

  • Previous IT support experience
  • Familiarity with remote management tools such as
    Datto RMM
    or
    Auto Task PSA
    (or similar)
  • Exceptional phone manner and strong communication skills
  • Professional attitude and high-level customer service focus
  • Ability to manage customer expectations effectively
  • Self-motivated and able to work autonomously
  • Natural problem-solving and troubleshooting skills
  • A true team player

The role includes:

  • Answering incoming calls and actioning support tickets
  • Providing Level 1 IT Helpdesk support (remote and onsite)
  • Computer diagnosis, repairs, and troubleshooting
  • Basic network configuration support
  • Microsoft products & Office 365 support/maintenance

What's on offer:

  • Ongoing in-house support & training
  • Exposure to a wide range of IT skills and technologies
  • A collaborative and supportive team environment
  • Opportunities for personal and professional development

If you're enthusiastic, customer-focused, and looking to grow your IT career with a supportive MSP, we'd love to hear from you.

Apply now or reach out to JT Consulting for a confidential discussion.

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