Product Adoption Manager

5 days ago

Sydney, New South Wales, Australia Zipline Full time $90,000 - $120,000 per year

About you

  • 2-5 years in product enablement, product management, technical account management, or onboarding/ implementation project management roles.
  • Experience working in Enterprise SaaS with $50k+ ARR customers.
  • Experience managing product configuration for Enterprise SaaS products, working closely with product management, technical and support teams.
  • Obsessed with
    customer value and impact - hitting
    their
    success metrics
    ; fluent in metrics & dashboards
  • Confident communicator — Comfortable working with Enterprise users, running webinars, writing crisp release notes/ emails, training users
  • Passionate about products and comfortable configuring software tools (UI, no-code) and managing mini-projects
  • High-agency,
    extreme-ownership
    mindset; thrive in a fast and fluid environment

The role

Reporting to the Product Lead for your area (we're hiring 2 roles), you will own ongoing
adoption and value outcomes
for a segment of Zipline customers, to ensure they continue to get
recurring impact
from our SaaS Products.

  1. Manage a patch of Zipline customers for your product area -
    Ensuring their adoption and impact stays high by running regular meetings, managing stakeholders, and holding Quarterly Business Reviews (supported by your Strategic Account Manager)
  2. Monitor Customer Value Score (CVS) dashboards
    , diagnose gaps, execute adoption playbooks to hit our CVS targets
  3. Drive Product Adoption
    – segment accounts into cohorts, craft launch comms, lead light-touch rollouts, built onboarding workflows and material in the product
  4. Surface Product Qualified Leads (PQLs) & renewal risks
    to Strategic Account Managers ahead of cycle
  5. Build scalable enablement material
    – Including Loom videos, Knowledge bases, Training sessions, Webinars

What's it like to work here

  • High Performance Meets Real Care:
    We're ambitious, growth-focused, and laser-focused on solving meaningful problems, but we always have each other's backs. No egos, just genuine teamwork.
  • Radical Transparency & Accountability:
    We operate with extreme clarity and ownership. You'll thrive here if you're hungry to learn from failures and grow fast.
  • Fast-Paced & Impact-Driven:
    Forget rigid structures—our agility drives innovation. You'll tackle big challenges and see the real-world impact of your work every day.

The Opportunity

This role has many career path options within 12-24 months
(with an example pay range):

  • Senior Product Adoption Manager k)
  • Product Manager k)
  • Strategic Account Manager k OTE)

About us

We're a fast-growing, profitable B2B SaaS startup (2x AFR Fast 100).

We believe vulnerable people deserve a safe and great experience.

This inspires us to build great products for the Care Economy.

Which has led to our solutions being used by leading hospitals and over 50% Australian Aged Care.

Our modern, AI-centered software help these organisations:

  1. Be confident their Extended Workforce is compliant

  2. Ensure only Compliant people are on-site around vulnerable people

  3. Help them deliver a great experience by collecting and analysing resident feedback to meet Aged Care Standards (e.g NQIP)

What you'll get

  • Great salary
  • Apple Macbook
  • Access to 200+ books in a Kindle account
  • Monthly Fitness budget (you can spend it on gym, sports equipment etc)
  • Up to 6x psychology sessions p.a at no cost
  • Recharge with up to 10x 'You Days' off p.a, used after periods of any intense work.
  • Professional Development - up to $2,000 p.a for courses
  • Great team offsites, inc a major one each year in Bali

  • Product Adoption Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zipline Full time

    This range is provided by Zipline.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$100,000.00/yrAbout you2-5 years in product enablement, product management, technical account management, or onboarding/ implementation project management roles.Experience working in...

  • Product Adoption Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeImplementation Full time $80,000 - $120,000

    About UsSiteDocs is one of Australia's fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet.We pride ourselves in creating innovative products that raise the standards of excellence in safety across multiple industries.Why Work for Us?A great team atmosphereRoom to grow;...

  • Databricks Product Adoption Specialist

    20 hours ago

    Sydney, New South Wales, Australia beBeeData Full time $180,000 - $250,000

    Product Specialist RoleWe are seeking a skilled Product Specialist to join our team. In this role, you will be responsible for driving the adoption of our product line within our customers and partners in the APJ region.As a Product Specialist, you will act as a conduit between our product engineering and management teams and our customers and partners. You...

  • Ai Product And Adoption Manager

    4 hours ago

    Sydney, New South Wales, Australia Leap Legal Software Full time

    **Meet the LEAP Family Law Team**LEAP Family Law is a dedicated division of LEAP Legal Software, specialising in practical software solutions and exceptional client care for Australian Family Lawyers. Our diverse team, meticulously selected, includes experienced legal professionals, skilled developers, innovative LEAP designers, and client-focused...

  • Product Adoption Marketing Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $136,000 - $163,000

    The Marketing team fuels business growth by creating campaigns and content to attract new customers and inspire current ones to grow with our platform.About the RoleWe are seeking a Lifecycle Marketing Manager to lead the development and execution of data-driven email marketing strategies that guide new users through their Asana journey and drive long-term...

  • Product Adoption Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $150,000 - $250,000

    Product Marketer RoleHeidi Health is revolutionizing care delivery. As a Product Marketer, you will play a crucial role in connecting the product team with the rest of the business.Key ResponsibilitiesDrive product adoption through high-velocity release supportDeliver timely, accurate communications for every releaseWrite internal briefs, clinical use cases,...

  • Chief Product Adoption Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeMeasurement Full time $180,000 - $220,000

    Job OverviewWe seek an experienced Principal Lead to spearhead business growth, enhance product adoption, and future-proof our Asia-Pacific (APAC) operations.The ideal candidate will be responsible for designing and implementing regional activation programs, providing thought leadership on product activation and execution, and promoting strategic...

  • AI Product Adoption Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCampaign Full time $105,800 - $141,000

    Job TitleAs a Campaign Strategist, you will drive end-to-end awareness and adoption campaigns for our AI product.This involves close collaboration with demand generation and product marketing managers to plan and execute effective demand generation and adoption strategies for our customer base.Key Responsibilities:Develop targeted audience segmentation to...

  • Global Product Adoption Specialist

    20 hours ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $150,000 - $180,000

    Job DescriptionAt OFX, we're transforming international payment and money management services. Our journey is marked by exciting growth and transformation.We're evolving into a global payment solutions provider, empowering businesses to streamline their global financial operations, improve control, reduce costs and achieve more.Our new Business Platform...

  • Driving Product Adoption and Customer Success

    5 days ago

    Sydney, New South Wales, Australia beBeeProductMarketing Full time $90,000 - $120,000

    Product Marketing ProfessionalWe're seeking a seasoned product marketing expert to lead the launch and growth of our core products. This is an excellent opportunity to drive adoption and customer success by developing and executing go-to-market strategies.Key Responsibilities:Develop compelling positioning and messaging for our residential software...