Product Adoption Manager

This range is provided by Zipline.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

A$70,000.00/yr - A$100,000.00/yr

About you

• 2-5 years in product enablement, product management, technical account management, or onboarding/ implementation project management roles.
• Experience working in Enterprise SaaS with $50k+ ARR customers.
• Experience managing product configuration for Enterprise SaaS products, working closely with product management, technical and support teams.
• Obsessed with customer value and impact - hitting their success metrics; fluent in metrics & dashboards
• Confident communicator — Comfortable working with Enterprise users, running webinars, writing crisp release notes/ emails, training users
• Passionate about products and comfortable configuring software tools (UI, no-code) and managing mini-projects
• High-agency, extreme-ownership mindset; thrive in a fast and fluid environment

The role

Reporting to the Product Lead for your area (we're hiring 2 roles), you will own ongoing adoption and value outcomes for a segment of Zipline customers, to ensure they continue to get recurring impact from our SaaS Products.

• Manage a patch of Zipline customers for your product area - Ensuring their adoption and impact stays high by running regular meetings, managing stakeholders, and holding Quarterly Business Reviews (supported by your Strategic Account Manager)
• Monitor Customer Value Score (CVS) dashboards, diagnose gaps, execute adoption playbooks to hit our CVS targets
• Drive Product Adoption – segment accounts into cohorts, craft launch comms, lead light-touch rollouts, built onboarding workflows and material in the product
• Surface Product Qualified Leads (PQLs) & renewal risks to Strategic Account Managers ahead of cycle
• Build scalable enablement material – Including Loom videos, Knowledge bases, Training sessions, Webinars

What's it like to work here

• High Performance Meets Real Care: We're ambitious, growth-focused, and laser-focused on solving meaningful problems, but we always have each other's backs. No egos, just genuine teamwork.
• Radical Transparency & Accountability: We operate with extreme clarity and ownership. You'll thrive here if you're hungry to learn from failures and grow fast.
• Fast-Paced & Impact-Driven: Forget rigid structures—our agility drives innovation. You'll tackle big challenges and see the real-world impact of your work every day.

The Opportunity

This role has many career path options within 12-24 months (with an example pay range):

• Strategic Account Manager (100 - 150k OTE)

About us

We're a fast-growing, profitable B2B SaaS startup (2x AFR Fast 100).

We believe vulnerable people deserve a safe and great experience.

This inspires us to build great products for the Care Economy.

Which has led to our solutions being used by leading hospitals and over 50% Australian Aged Care.

Our modern, AI-centered software help these organisations:

1. Be confident their Extended Workforce is compliant

2. Ensure only Compliant people are on-site around vulnerable people

3. Help them deliver a great experience by collecting and analysing resident feedback to meet Aged Care Standards (e.g NQIP)

What you'll get

• Access to 200+ books in a Kindle account
• Monthly Fitness budget (you can spend it on gym, sports equipment etc)
• Up to 6x psychology sessions p.a at no cost
• Recharge with up to 10x 'You Days' off p.a, used after periods of any intense work.
• Professional Development - up to $2,000 p.a for courses
• Great team offsites, inc a major one each year in Bali

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionProduct Management
• IndustriesSoftware Development

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