
Account Manager
1 week ago
Account Manager
About finPOWER
We are a customer-focused fintech based in North Lakes, QLD. Our team of over 30 people in Australia and over 60 in Australia and New Zealand helps us deliver finPOWER to over 400 customers.
finPOWER Connect is a market-leading lending management software system that helps companies effectively manage their lending, deposit, and funding life cycles. We offer a new way of thinking, a new level of design standard, and a new platform to drive our customers' loan and investment business using our innovative finPOWER CONNECT and finPOWER CONNECT Cloud products.
finPOWER is part of the Jonas Software Group of Companies that acquires, manages, and builds industry-specific software companies globally. Jonas Software has over 175+ acquired companies and 6,000+ employees globally. Jonas Software is a wholly owned subsidiary of Constellation Software Inc., which is one the largest software companies listed on the Toronto exchange (CSU.TO).
About the Role:
Account Management & Customer Success – You manage key client relationships, ensuring they get timely, efficient, and solution-focused support. You translate complex technical issues or changes into clear, actionable solutions that clients understand and trust.
Technical & Solution Expertise – You not only solve problems but also help design, configure and implement system changes and customisations that fit client needs.
Bridge Between Clients & Product – You act as the link between clients and the product, ensuring customer requirements are understood, prioritised, and ensuring seamless delivery with quality assurance.
About you – skills/experience required:
- Experience implementing software.
- Project & Delivery experience (desirable).
- Understanding of the finance and lending industry.
- Customer service or portfolio management experience.
- Excellent time management, task management & problem-solving skills.
- IT or Technology Degree (desirable).
- Experience in an implementation role or infrastructure/application support
Our Culture and Perks
Our parent company, Jonas Software, is an operating group of Constellation Software, Inc. (CSI), a public company listed on the Toronto Stock Exchange (CSU.TO). CSI has revenues of over $3.5 billion USD and over 20,000 employees across the globe.
To help make your journey more enjoyable, we offer a range of benefits, including:
- Employee Share Purchase Plan from our parent company Constellation Software Inc.
- Flexible leave offerings, including opportunities to purchase additional leave.
- EAP Support, offering mental/physical wellbeing counselling.
Join us and be part of a team that delivers genuinely impactful and high-quality software solutions to customers. Apply now
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