Community Experience Specialist

2 weeks ago

Gold Coast, Queensland, Australia Hismile Full time $80,000 - $120,000 per year

About The Role
This is a dynamic role where you'll be across customer experience, community, and content creation. From managing customer interactions via email or socials, to supporting our Smile School program and community events, you'll help bring Hismile to life both online and in person.

You'll also work with our content team to film organic and advertising content, while keeping up with trends. Confidence in front of the camera and a willingness to jump into a variety of tasks are a must. If you're adaptable, creative, and community minded, this role is for you.

About Hismile
Founded in 2014, Hismile has quickly become the largest disruptor in global oral care, with our products now being available in over 40,000 retail outlets worldwide. From our viral Colour Corrector to the phenomenon that is our flavored toothpaste range, we've not only redefined oral care but also made it something that people look forward to using in their daily routine.

About The Team
Our culture at Hismile thrives on collaboration and creativity. With a team of 100 across Operations, Digital, Marketing, Creative, Business Experience, and People & Culture, we innovate together to deliver excellence in everything we do.

Key Responsibilities

  • Customer Experience – Email, social, reviews, disputes
  • Community - Smile school program & community members
  • Content - Filming organic & advertising content, working with the content/marking team on trends

Skills

  • Strong organisational skills
  • Excellent communication skills
  • Ability to work effectively in a team environment
  • Attention to detail
  • Problem-solving abilities

Responsibilities

  • Coordinate business operations and experiences within the organization
  • Assist with planning and executing events and programs
  • Manage communication with clients, partners, and customers
  • Maintain accurate records of all business activities
  • Provide administrative support as needed

Qualifications

  • Previous experience in a similar role is highly desirable
  • Knowledge of social care industry is a plus
  • Ability to multitask and prioritise tasks effectively
  • Confidence in filming content (no editing skills required)

What You'll Love About Hismile

  • Competitive salary, plus superannuation
  • Daily meals prepared by in-house chefs for breakfast, lunch and dinner
  • Free barista-made coffee every day
  • Access to our fully equipped in-house gym and wellness hub including a sauna
  • On-site showers, locker rooms and amenities
  • Indoor and outdoor seating areas to collaborate with colleagues
  • Maternity/paternity leave allowances.
  • Regular team events/activities
  • Free parking right in front of our HQ doors

Our culture is unlike anywhere else and our offices are designed with workspaces to help you do exceptional work. At Hismile you can be part of a company that is growing rapidly, creating products that people are excited to use every day.

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