Ticketing Services Specialist

Join Us in Shaping Experience Gold Coast's Team and Story

About Us

As an organisation, Experience Gold Coast assumes a significant responsibility in growing the visitor economy of the Gold Coast, including managing multiple events and elevating experience precincts within the region. With a clear objective of positioning the Gold Coast as an elevated lifestyle destination for the world, our team are in service of visitors and locals alike.

The broader EGC marketing team operate in a shared-services model across Arts & Culture, Education, Events, and Tourism. Our nimble and passionate group have an unprecedented level of energy and momentum, ready to amplify our work, our region, and the incredible communities that make the Gold Coast tick.

About the Role

We're seeking a Ticketing Services Specialist to play a pivotal role in optimising ticketing operations across HOTA, EGC-owned festivals, and other partner events. Reporting to the Director Digital, this newly created role will champion the effective use of the Tessitura Ticketing & CRM system and deliver seamless ticketing experiences that enhance the customer experience, revenue growth, operational efficiency, and audience satisfaction.

This is an exciting opportunity for a detail-driven and collaborative professional who thrives in a dynamic environment and is motivated by creating excellent client and visitor experiences.

What You'll Do

• Act as the lead user and "go-to" specialist for Tessitura across EGC.
• Provide training, support, and advice to teams using the ticketing system.
• Lead initiatives in conversion rate optimisation across digital sales platforms
• Design & implement multivariate tests to evaluate ticketing offerings.
• Collaborate on system upgrades, integrations, and digital ticketing projects.
• Monitor and report on ticketing performance, including sales, memberships, donations, and KPIs.
• Partner with marketing teams to optimise digital ticketing and identify opportunities for cross- and up-selling.
• Maintain clean and accurate data while upholding data security and privacy protocols.
• Liaise with promoters, event producers, and internal stakeholders to deliver ticketing insights and reports.
• Support continuous improvement by troubleshooting issues, streamlining processes, and driving innovation.
• Support the customer service teams to provide world-class service.

What You'll Bring

• Proven experience supporting or leading a technology driven ticketing function in a dynamic environment, ideally within Arts & Culture or other multi-discipline environments
• In-depth knowledge of enterprise-level ticketing software, CRMs or event management tools, preferably Tessitura or similar
• Strong analytical skills and the ability to translate data into insights and insights into actions.
• A record of delivering excellent customer service and training staff in systems skills.
• Confidence in working collaboratively with a variety of stakeholders.
• Curiosity to do things better.

Why Join Us?

Here at EGC, our staff enjoy a range of benefits including:

• 4 days of Empowerment Time per year – to focus on personal growth and wellbeing.
• Paid Parental Leave.
• Sonder – our team member care system.
• Access to Learning Lab – with up to 1,000 development courses.
• Discounts on food & beverage at the HOTA precinct (HOTA Café, The Exhibitionist, and Palette Restaurant).
• Discounted tickets to cinema, events, and activities.

The role is primarily based in our Broadbeach office, with occasional work required at the HOTA precinct.

Ready to Dive In?

If you're eager to play a key role in shaping audience experiences and ensuring the success of EGC's ticketing operations, we'd love to hear from you Apply today to join us in delivering world-class events and contributing to the Gold Coast's vibrant story.

Experience Gold Coast is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.