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Customer Experience Specialist
2 weeks ago
Join Our Team at Platinum Business Aviation Centre – Gold Coast
Platinum Business Aviation Centre is seeking an exceptional Customer Experience Specialist for our Gold Coast facility. If you're a detail-oriented professional with a passion for excellence and the skills to match, we'd love to hear from you. This is a unique opportunity to contribute to a dynamic, growing team in a thriving industry
About Us:
Platinum Business Aviation Centre is a premier provider of private aviation services, committed to delivering outstanding service to our clients. We specialise in a broad range of aviation services, including aircraft handling, passenger services, and concierge assistance. We take pride in our values of safety, service, and adaptability. With facilities at Gold Coast Airport and Essendon Airport, we continue to expand and provide world-class service to our clients.
Position Overview:
We are looking for a detail-oriented and proactive Customer Experience Specialist to join our team on a full-time basis. In this role, you will be responsible for managing reception duties, supporting the accounting and operations teams to ensure smooth operations at our Gold Coast facility. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Maintain high standards in the FBO lounge and kitchen, ensuring a clean, well-presented, and welcoming environment for our valued clients and crew.
- Duties include keeping the lounge tidy, kitchen spotless, and refreshments stocked to deliver a first-class experience.
Reception Duties:
- Greet clients and visitors with professionalism and a friendly demeanour in our VIP lounge.
- Manage incoming calls, direct them to the appropriate team members, and take messages as needed.
- Handle inquiries and provide accurate information about our services and facilities.
- Maintain a clean and organised reception and lounge area.
- Assist with administrative tasks, including filing, scanning, and data entry.
Accounts Payable/Receivable:
- Accurately process customer invoices in a timely manner.
- Follow up on outstanding accounts and ensure prompt collection of payments.
- Reconcile accounts receivable ledger for accuracy.
- Prepare and distribute statements to clients as needed.
- Review and verify invoices for correctness.
- Process payments to vendors and suppliers.
- Maintain precise records of accounts payable transactions.
- Resolve discrepancies in accounts payable statements.
Financial Reporting:
- Assist with the preparation of financial reports and statements.
- Support audits by compiling necessary documentation and information.
- Ensure adherence to accounting policies and procedures.
Requirements:
- Proven experience in a similar role (aviation industry experience is a plus).
- High proficiency with accounting software (e.g., MYOB) and MS Office Suite.
- Strong organisational skills and the ability to prioritise effectively.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail and accuracy.
- Ability to work independently as well as part of a team.
- Flexibility to adapt to changing priorities and schedules.
- High level of integrity and ethical conduct in handling financial information.
How to Apply:
If you're ready to join a thriving industry and make your mark with us, submit your resume and cover letter detailing your relevant experience and why you're the ideal fit for this position. We look forward to welcoming you to our team
