Customer Experience Specialist

4 days ago

Gold Coast, Queensland, Australia Platinum Business Aviation Centre Full time $60,000 - $90,000 per year

Join Our Team at Platinum Business Aviation Centre – Gold Coast

Platinum Business Aviation Centre is seeking an exceptional Customer Experience Specialist for our Gold Coast facility. If you're a detail-oriented professional with a passion for excellence and the skills to match, we'd love to hear from you. This is a unique opportunity to contribute to a dynamic, growing team in a thriving industry

About Us:

Platinum Business Aviation Centre is a premier provider of private aviation services, committed to delivering outstanding service to our clients. We specialise in a broad range of aviation services, including aircraft handling, passenger services, and concierge assistance. We take pride in our values of safety, service, and adaptability. With facilities at Gold Coast Airport and Essendon Airport, we continue to expand and provide world-class service to our clients.

Position Overview:

We are looking for a detail-oriented and proactive Customer Experience Specialist to join our team on a full-time basis. In this role, you will be responsible for managing reception duties, supporting the accounting and operations teams to ensure smooth operations at our Gold Coast facility. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Maintain high standards in the FBO lounge and kitchen, ensuring a clean, well-presented, and welcoming environment for our valued clients and crew.
  • Duties include keeping the lounge tidy, kitchen spotless, and refreshments stocked to deliver a first-class experience.

Reception Duties:

  • Greet clients and visitors with professionalism and a friendly demeanour in our VIP lounge.
  • Manage incoming calls, direct them to the appropriate team members, and take messages as needed.
  • Handle inquiries and provide accurate information about our services and facilities.
  • Maintain a clean and organised reception and lounge area.
  • Assist with administrative tasks, including filing, scanning, and data entry.

Accounts Payable/Receivable:

  • Accurately process customer invoices in a timely manner.
  • Follow up on outstanding accounts and ensure prompt collection of payments.
  • Reconcile accounts receivable ledger for accuracy.
  • Prepare and distribute statements to clients as needed.
  • Review and verify invoices for correctness.
  • Process payments to vendors and suppliers.
  • Maintain precise records of accounts payable transactions.
  • Resolve discrepancies in accounts payable statements.

Financial Reporting:

  • Assist with the preparation of financial reports and statements.
  • Support audits by compiling necessary documentation and information.
  • Ensure adherence to accounting policies and procedures.

Requirements:

  • Proven experience in a similar role (aviation industry experience is a plus).
  • High proficiency with accounting software (e.g., MYOB) and MS Office Suite.
  • Strong organisational skills and the ability to prioritise effectively.
  • Excellent communication and interpersonal skills.
  • Exceptional attention to detail and accuracy.
  • Ability to work independently as well as part of a team.
  • Flexibility to adapt to changing priorities and schedules.
  • High level of integrity and ethical conduct in handling financial information.

How to Apply:

If you're ready to join a thriving industry and make your mark with us, submit your resume and cover letter detailing your relevant experience and why you're the ideal fit for this position. We look forward to welcoming you to our team

  • Courier Driver

    3 days ago

    Gold Coast, Queensland, Australia Envoi Specialist Pathologists Full time $40,000 - $60,000 per year

    Envoi Specialist Pathologists - Private Pathology Practice - Gold Coast opportunityCourier Driver – Casual – Shifts between hours of 8am - 10:30pm Monday to Friday,  and weekend shifts. Approx 20-25 hours per week.An excellent opportunity has arisen for a casual Courier Driver to join Envoi Specialist Pathologists - a private Histopathology practice...

  • Customer Success Specialist

    2 days ago

    Gold Coast, Queensland, Australia Nutrition Warehouse Pty Ltd Full time $60,000 - $80,000 per year

    Location20 KOHL ST, UPPER COOMERA, QLD, 4209, AustraliaEmployee TypeFP - Full-time PermanentDescriptionWe're on the hunt for a Customer Success Specialist who's passionate about helping others, solving problems, and delivering wow-worthy experiences every timeLIFE AT NUTRITION WAREHOUSEWe are Nutrition Warehouse - Australia's leading and largest health and...

  • Digital Manager

    4 days ago

    Gold Coast, Queensland, Australia Experience Gold Coast Full time $104,000 - $130,878 per year

    Join Us in Shaping the Gold Coast's StoryAt Experience Gold Coast, we're on a mission to position the Gold Coast as the lifestyle capital of the world. We play a pivotal role in supercharging the city's visitor economy by unlocking bold outcomes across tourism, events, arts & culture, and education. We believe in inspiring innovation, acting boldly, and...

  • International Coordinator

    2 days ago

    Gold Coast, Queensland, Australia Experience Gold Coast Full time $104,000 - $130,878 per year

    Our CompanyExperience Gold Coast assumes a significant responsibility in growing the visitor economy of the city, with a clear objective of positioning the Gold Coast as the lifestyle capital of the World. As a newly formed entity, Experience Gold Coast is focused on supercharging tourism, events, arts & culture, and education outcomes for the City of Gold...

  • Patient Experience Specialist

    2 days ago

    Gold Coast, Queensland, Australia Clear Smiles Orthodontics Full time $60,000 - $80,000 per year

    Are you an All-Round Superstar? Are you a highly driven, customer service superstar with a passion for making people smile? We're on the hunt for a friendly, energetic, and professional All-Rounder to join our fun and dynamic 5-star orthodontic practiceAt Clear Smiles Orthodontics we believe in delivering exceptional care while having a great time along...

  • Customer Banking Specialist Gold Coast Area

    1 week ago

    Gold Coast, Queensland, Australia Commonwealth Bank of Australia Full time $60,000 - $100,000 per year

    Thorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culturePlease Note:Customer Banking Specialists30hr per week / 5 days - Monday to FridayOpen to all Gold Coast locations (listed below)Do work that mattersAs the public face of CommBank, the Retail Banking...

  • Product Specialist

    2 days ago

    Gold Coast, Queensland, Australia NetYourJob Full time $60,000 - $80,000 per year

    Southport & Burleigh, Full Time, AutomotivePlease Quote Reference Number 13401- Integral role representing one of Australia's most in demand brands- Are you from Hospitality? We are looking for you- Join the growing EV revolution with BYD Gold CoastBYD Gold Coast has a dynamic opportunity available for Product Specialists to join our growing team - with...

  • Radiologist

    2 days ago

    Gold Coast, Queensland, Australia SASH - the Small Animal Specialist Hospital Full time $180,000 - $250,000 per year

    Veterinary Radiologist – SASH Gold Coast, Queensland, AustraliaAt SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between animals and people, we constantly strive to help pets and their families...

  • Mapping Specialist

    1 day ago

    Gold Coast, Queensland, Australia Medtronic Full time $80,000 - $120,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeA fantastic brand-new opportunity to join our high performing Cardiac Ablation Solutions (CAS) team...

  • Customer Service Specialist

    4 days ago

    Gold Coast, Queensland, Australia ACRWORLD Full time $60,000 - $120,000 per year

    Do you feel like you're the engine room of the company but no one seems to care? Why not make the change to somewhere you're genuinely appreciated. This is your chance to join a highly respected, long-established freight forwarder where you'll be valued for the work you do. With a fantastic culture, excellent stability (staff turnover of just 3%), and a...