Customer Experience Specialist

3 days ago

Gold Coast, Queensland, Australia Liquid Fertiliser Pty Ltd Full time $90,000 - $120,000 per year

About the Business

Established in 1986, and widely regarded as the pioneer of liquid nutrition innovation in Australia, Agrichem produces a vast range of Specialty Liquid Fertiliser, Soluble Solids, Plant Health Formulas and Adjuvants, that have re-enforced its reputation as the supplier of choice for astute growers, both domestically and internationally.

Agrichem's unparalleled experience and technical expertise, garnered through decades of close collaboration with farmers, dealers and researchers, has resulted in unique, premium quality products.

"From Good Service to Great Relationships - Be the Difference"

In the fertilizer industry, product alone doesn't build loyalty - people do. Our customers stay because they're supported, understood, and empowered to succeed. That's where the Customer Experience Specialist comes in.

Sitting at the intersection of service and sales, this role is about driving value at every touchpoint. You're not just reactive - you're proactive. You build relationships, unlock opportunities, and elevate the customer journey from a transaction to a partnership.

  • Proactively engage key customers to uncover needs, trends, and growth potential.
  • Align product offerings with real-world customer outcomes.
  • Support retention and reactivation strategies with insight-led action.
  • Educate and guide customers with tailored product and service recommendations.
  • Track engagement, flag churn risks, and own account health metrics.

This role isn't about selling a product - it's about delivering solutions. You'll be the trusted voice our customers turn to, making them feel seen, supported, and set up for success.

You're not just in service. You're in strategy.

"Grow the Relationship - Grow the Business"

What you will bring:

To be successful in this role, you will have proven experience in a customer service, account management, or sales role preferably within a B2B environment. You will have obtain the following:

  • Exceptional communication skills both verbal and written
  • Ability to build strong, trust-based relationships with customers and internal stakeholders
  • Customer-centric mindset with a passion for delivering exceptional service and tailored solutions.
  • Proven track record of meeting or exceeding sales or service targets.
  • Adaptability, flexibility and willingness to deliver above and beyond.
  • Proficiency in ERP systems and Microsoft Office Suite (Outlook, Word, Excel)

It will also be beneficial if you have:

  • Customer success principles or solution-based selling methodologies.
  • Familiarity with SLA's, customer journey mapping, or continuous improvement.
  • Not afraid to roll up your sleeves.

Benefits

  • Working for an Australian owned company
  • No need to commute into the CBD

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