Patient Experience Specialist

1 week ago

Gold Coast, Queensland, Australia Clear Smiles Orthodontics Full time $60,000 - $80,000 per year

Are you an All-Round Superstar?

Are you a highly driven, customer service superstar with a passion for making people smile? We're on the hunt for a friendly, energetic, and professional All-Rounder to join our fun and dynamic 5-star orthodontic practice

At Clear Smiles Orthodontics we believe in delivering exceptional care while having a great time along the way. If you're looking for a role where no two days are the same, and you love working in a fast-paced, collaborative environment, then we want YOU to be part of our team

What You'll Do:

  • Be the friendly face that greets and assists our valued patients.
  • Provide top-notch customer service over the phone, email, and in person.
  • Assist with scheduling appointments and managing patient inquiries.
  • Help with patient records, health fund details, and treatment plans.
  • Support our clinical team with a variety of tasks to ensure smooth operations.
  • Build lasting relationships with patients, making them feel cared for and comfortable.

What We're Looking For:

  • A passionate, customer-focused individual who thrives in a busy environment.
  • A strong communicator with a positive, can-do attitude.
  • Someone who enjoys working as part of a fun and supportive team.
  • Ability to adapt, learn quickly, and juggle a variety of tasks with ease.
  • Experience in a customer service role is a bonus, but we're happy to train the right person

What We Offer:

  • A lively, friendly workplace that feels like family.
  • Combining full-time hours into a 4-day week, providing a great work-life balance.
  • Opportunities for career growth and development.
  • Competitive salary and benefits.
  • The chance to work in a 5-star rated orthodontic practice that truly cares about its patients.

Ready to bring your customer service A-game to our amazing team?

Become part of a practice that's making smiles shine every day

To Apply:

Apply now by submitting a cover letter and resume with your application - we will be looking for attention to detail.

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