Front Desk Manager/Receptionist

TWO ROLES AVAILABLE:

Front Desk Manager and Receptionist

Join the team at Vogue Dental Studios, where premium care meets luxury service, and every smile transformation begins with you. Our Melbourne flagship clinic is searching for two experienced, passionate, and reliable team members for the positions of front desk manager and receptionist.

About the Role

x1 Front Desk Manager

x1 Receptionist

Based at our renowned Melbourne clinic, you'll be the first point of contact—making sure every patient feels welcome, supported, and cared for from the moment they walk through our doors. Join our growing team to offer premium, high-class service and care

What You'll Be Doing:

• First point of contact:

Creating memorable first impressions and professionally greeting patients with warmth and care

• Managing the appointment book: Strategically managing bookings to optimise our daily flow, keep the calendar full, and minimise disruptions to ensure a seamless experience for both team and patients.
• Daily Operations: Acting as the central hub between clinicians, patients, suppliers, and labs—ensuring everyone is informed, aligned, and supported. Checking in on patients, managing the rooms and communicating with patients.
• Delivering Standout Service: Anticipating needs, resolving concerns, and going the extra mile to make each patient interaction feel thoughtful, personalised, and unforgettable.
• Responding with Professionalism: Addressing patient queries across phone, email, and in person with confidence, efficiency, and genuine care.
• Maintaining Accurate Records: Ensuring all patient files and data are kept up-to-date, securely stored, and easy to access when needed.
• Patient Coordinating: You'll be the vital link between patients and the clinical team—sending treatment plans, managing schedules, records, and communication with accuracy and care.
• Handling Transactions with Care: Processing payments and insurance claims with precision, clarity, and a focus on transparency and trust.
• Upholding a Professional Space: Keeping the reception area organised, clean, and welcoming—creating an inviting atmosphere that reflects our high standards.
• Promoting Team Synergy: Coordinating internal workflows, managing appointments, and supporting clear team communication to keep our daily operations running smoothly.

What You'll Bring:

• Minimum 2 years in a customer service role (dental, medical, or hospitality preferred).
• Experience in HICAPS and private billing systems.
• Confidence in managing payments and maintaining financial transparency.
• Strong written and verbal communication skills.
• Highly organised multitasker who thrives in a fast-paced, high-standard environment.
• Positive energy, polished presentation, and a proactive attitude.
• Team player with leadership potential.
• Strong skills in Microsoft Office and modern office equipment.
• Valid Police Check & Working with Children Check.

Why Join Us?

• Work with a fun, supportive, high-performing team
• Staff discounts and benefits
• Ongoing training and development opportunities
• Through transformative smile makeovers and initiatives like the Bring Back a Smile Foundation, you'll contribute to work that has real emotional and social impact.

About Vogue Dental Studios

Vogue Dental Studios is a leading dental clinic in Australia, best known for creating premium and functional smile makeovers. Founded by Dr. Deepan Duraisamy (Dr. Dee), the clinic has built a reputation for combining cutting-edge dental technology with luxury-level patient care.

With a focus on aesthetic excellence and patient ethics, Vogue Dental offers a wide range of services, including porcelain veneers, Invisalign, implants, smile transformations, and general and family dentistry. Through our Bring Back a Smile Foundation, we endeavour to give back by providing life-changing dental treatment to individuals in need—restoring not just smiles, but confidence, dignity, and opportunity.

Our Values:

• We care deeply about our patients, honesty and transparency
• We believe in doing it once and doing it right
• Our ethos is always patient centric and patient first
• We bring passion to every step of the journey
• We obsess over the details that make a difference

If you're ready to take your service skills to the next level in an industry that transforms lives, we want to meet you.

Apply now for an immediate start.

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Application Question(s):

• Expected Annual Salary

Experience:

• Front Desk/Reception/Patient Coordination: 2 years (Required)

Work Authorisation:

• Australia (Preferred)

Work Location: In person