People & Culture Coordinator

As one of the Gold Coast's premier hospitality and sporting venues, Southport Sharks is home to multiple dining outlets, event spaces, and fitness facilities, all powered by a dedicated team who love what they do.

At Southport Sharks, we're looking for a People & Culture Coordinator to join our dedicated team and help us continue building a workplace our people are proud to be part of.

About the role

Working closely with the General Manager - People & Culture, you'll provide day-today coordination and support across all areas of the employee lifecycle. In this role, every day will look different - from welcoming new team members, keeping HR systems organised and accurate, you'll play a key part in making sure our team members feel supported, informed and valued.

The Responsibilities

• Supporting the end-to-end recruitment process, posting job ads, shortlisting candidates, coordinating interviews, preparing employment contracts and welcoming new starters
• Coordinate the onboarding and induction process to ensure every team member feels informed, supported and excited to begin their new role at Southport Sharks
• Maintain accurate and confidential employee records across HR systems
• Ensuring compliance with policies, legislation and best practices
• Preparing HR documentation, letters and correspondence with professionalism and attention to detail
• Coordinate new starter training schedules, compliance tracking and registers for certificates and licences
• Manage uniform stock and distribution to new and existing team members
• Support engagement and wellbeing initiatives, including recognition programs, staff events and the employee assistance program
• Acting as an approachable and knowledgeable first point of contract for team members and leaders, providing assistance with HR queries
• Assist Payroll with relevant administration such as new starter information, employment changes and terminations
• Supporting leaders with performance management or behaviours concerns, preparing documentation and sitting in on meetings as required
• Assist the General Manager with disciplinary or grievance processes
• Help maintain and update HR policies, procedures and templates to ensure they remain current and compliant
• Assist with data collection to support the General Manager with planning, strategies and continuous improvement
• Liaise with training providers and external partners as needed to support HR operations
• Contribute to projects to enhance the employee experience, workplace culture and engagement across the Club
• Always upholding confidentiality, integrity and respect in every interaction

About you

You're a natural people-person who thrives in helping others and problem solving. You enjoy variety in your day, a challenge, and can handle sensitive information with the highest level of discretion and trust.

• Previous experience in HR coordination, administration or similar people-focussed role
• A qualification in Human Resources would be highly regarded
• A proactive and flexible mindset - ready to jump in and help wherever it is needed
• Emotional intelligence and resilience - able to remain calm and composed under pressure and manage sensitive situations with empathy and professionalism
• Experience in a hospitality, hotel or service industry is an advantage
• Great communication skills, both written and verbal
• Confidence to build strong relationships across all levels of the organisation
• Strong attention to detail and excellent time management

If you're ready to bring your energy, warm personality and HR hat to the team at Southport Sharks, we'd love to hear from you.

Apply now