Medical Administration

No. 1 Fertility - Fertility Reimagined

We are a boutique IVF clinic with locations in Melbourne and Sydney, committed to innovation, excellence, and empathy. Our mission is to provide world-class reproductive care while creating a supportive and nurturing environment for both patients and staff.

Our specialists take a holistic approach to fertility, ensuring the highest quality of care for our patients.

We're a lively, dynamic, and supportive team that thrives on collaboration, good vibes, and a shared passion for making a difference. If you're all about bringing energy, positivity, and purpose to your work, we'd love for you to join our fun and impactful team in making family dreams a reality.

About your new role:

As a Medical Administrator, you'll play a pivotal part in supporting patients throughout their fertility journey. From booking in their very first consultation to ongoing treatment and care.

This is a hands-on, people-focused role blending front-of-house service, clinical coordination, and behind-the-scenes administration. You'll be the calm and cool presence that keeps our clinics running smoothly while helping patients feel supported and seen.

You'll work across both our Pink Palace (1 Collins Street) and Emerald City (120 Jolimont Road) clinics, supporting our Medical Director Dr Lynn Burmeister and our team of leading fertility specialists.

Key responsibilities

• Provide compassionate care and empathetic communication to support patients throughout their IVF journey.
• Manage patient inquiries, appointments, payments, and documentation with accuracy and professionalism.
• Deliver efficient administrative support to medical professionals and the wider team.
• Ensure compliance with consent, regulatory requirements, and clinic policies.
• Collaborate with the team to maintain a safe, supportive, and goal-driven work environment.
• Uphold ethics, integrity, and critical thinking in all aspects of patient care and administration.

A Day in the Life

No two days are the same, but your day might include:

• Welcoming patients and preparing consultation rooms for specialists
• Checking in appointments, managing patient flow, and creating a warm, reassuring atmosphere
• Coordinating patient bookings, reminders, and follow-ups in our clinical systems
• Assisting with invoicing, data entry, and communication between patients, nurses, and specialists
• Ensuring the clinic looks beautiful, calm, and ready for each new day

Behind the scenes, you'll also help with:

• Patient communication
• Processing telehealth invoices and daily billing
• Managing patient paperwork, prescriptions, and treatment orders
• Preparing schedules, distributing new patient files, and following up on important documentation
• Working closely with the broader administration team to ensure seamless care across both sites

What You'll Bring

• Strong communication and attention to detail — you love getting things right
• A professional, compassionate approach to every interaction
• Confidence using administrative systems and juggling competing priorities
• A team-first mindset, always ready to lend a hand
• Previous medical administration experience (highly regarded)
• Eligibility to work in Australia.

Why join No 1 Fertility?

• Make a real difference — your work directly supports families in achieving their dream of having a baby
• Predictable rosters with a team that values balance between work and life
• Ongoing training and career development, including mentoring and future opportunities in healthcare administration
• Paid parental leave with a family-friendly return-to-work approach
• Access to loads of discounts & offers on 100s of products and services through our employee benefits program, Bright Exchange.
• Competitive salary plus benefits such as a car parking allowance
• Staff discounts at No. 1 Women's Health and Skin Clinics
• Be part of a vibrant, social team that celebrates birthdays, milestones, and big wins together
• Inclusion-friendly culture — join our DE&I and Be 1 (Social) Committees
• Employee Assistance Program and access to trained Mental Health Responders
• Modern, beautifully designed work environment (no corporate grey walls here)

At No. 1 Fertility, we celebrate diversity and strive to create a workplace where everyone feels safe, supported and valued. We encourage applications from people of all backgrounds, identities, and lived experiences.

We acknowledge the Traditional Owners of the land on which our clinics are located today.