Medical receptionist

2 days ago

East Melbourne Victoria, Australia Melbourne Women's Ultrasound Pty Ltd Full time $60,000 - $90,000 per year

East Melbourne Ultrasound is a well-established Obstetrics and Gynaecological Ultrasound practice providing exceptional patient care.

We are seeking a friendly and experienced Medical Receptionist to join our team at East Melbourne Ultrasound on either a part time or full-time basis. In this role, you will be the first point of contact for our patients, responsible for delivering exceptional customer service and ensuring the smooth running of our busy medical practice. The Medical Receptionist will be responsible for booking and confirming ultrasound appointments, billing patients and liaising with staff to provide an exceptional patient experience.

About the Role

As a key member of our front-of-house team, you'll:

  • Greet and assist patients with warmth and professionalism
  • Manage all incoming calls and appointment bookings
  • Process billings, payments, and Medicare rebates
  • Maintain accurate patient records and correspondence
  • Support clinical staff with administration and coordination
  • Keep the reception and waiting areas welcoming and well-organised
  • Provide guidance and support to other reception team members
About You

You are professional, kind, and detail-oriented — someone who genuinely enjoys helping others.

To succeed in this role, you'll have:

  • Minimum 3+ years' medical reception experience, including 2+ years in medical imaging or obstetrics & gynaecology
  • Excellent knowledge of Medicare billing
  • Strong communication and multitasking skills
  • Proficiency with medical software and Microsoft Office
  • A caring, calm, and professional manner with patients and colleagues
  • A positive, can-do attitude and strong attention to detail
  • Australian work rights are required for this position

Desirable: Experience in team leadership or mentoring reception staff.

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