Customer Service Advisor – Automotive

2 weeks ago

Melbourne, Victoria, Australia Ringwood City Motors Pty Ltd Full time $60,000 - $80,000 per year

Ringwood Volkswagen is looking for a passionate Customer Service Advisor to join our Service team.

As this is a customer contact role, there is a focus on delivering a high level of customer service to our valued customers. The successful applicant will have experience in a similar customer service role.

We also offer further management support along with world recognised manufacture based training leading to becoming a fully Qualified Volkswagen Service Advisor.

As a Service Advisor, you will own our customer's experience, from the appointment through to completion & collection of their Volkswagen.

From greeting vehicle owners on the drive way through to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Your entire role will be centered on creating impressive interactions where you will instinctively understand how to truly deliver a memorable experience to each and every customer.

Advisor responsibilities include but not limited to:

  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer.
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently.
  • Verifying that the final invoice reconciles with the work performed on the repair order

The ideal candidate will have the following attributes

  • Previous Experience in this role or similar.
  • Self motivated
  • Well organised
  • Able to work in a team environment
  • Have excellent customer service and communication skills
  • Be willing to learn
  • Neat and tidy appearance
  • A friendly attitude
  • A current driver's licence is required

What we have on offer:

  • Great remuneration package based upon industry experience along with an excellent bonus structure.
  • A permanent full-time position with a family owned business.
  • Strong opportunity for career development through internal and Manufacture based training.
  • A collaborative team environment that values excellence and is committed to Customer care
  • 5 day working week

Why not take a dealership TOUR on our youtube channel - link listed below.

If you are a passionate customer focused person and keen to join a company that recognises people who add value to the business, you are encouraged to apply by forwarding a cover letter and resume.

Attention Jeff Kidd

Service Manager, Ringwood Volkswagen. Phone

Only suitable candidates will be contacted and all applications will be treated with confidentiality.

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