Automotive Service Advisor

1 week ago

Melbourne, Victoria, Australia Cavalo Prestige Full time $60,000 - $90,000 per year

About Us

At Cavalo Prestige, we're driven by a passion for excellence in every aspect of the prestige automotive experience. Specialising in high-end European luxury and performance cars, we pride ourselves on delivering an unparalleled level of service and attention to detail.

We've built a brand new, state-of-the-art workshop in Docklands, designed from the ground up to be one of the most advanced and exciting service departments in the country. This is a place where people are proud to work, where enthusiasm and passion for automotive excellence are at the core of everything we do.


Position Summary

We're looking for a skilled and commercially-minded Service Advisor to join our growing team. You'll be the key connection between our customers and workshop, managing bookings, overseeing workflow, and helping clients make informed decisions about maintaining and repairing their vehicles.

This is a sales-focused role, and we want someone who genuinely enjoys selling. You should feel confident explaining repairs, quoting work accurately, and selling the correct value behind the repair, not just a price. This role is all about working with money, understanding margin, and delivering value for both the business and the customer.

This role offers the chance to work with some of the world's most iconic brands like: Ferrari, Lamborghini, McLaren, Rolls-Royce, Aston Martin, Mercedes-AMG, BMW, Audi, Volkswagen, Maserati, Porsche and more. If you thrive in a fast-paced environment, love building relationships, and want to be part of a high-performing team, this is the role for you.


Qualifications & Experience

  • Minimum 2 years' experience as a Service Advisor in a dealership or prestige workshop
  • Experience with Superservice Triage, Eclipse DMS, and dealership systems preferred
  • Manufacturer training or dealership experience highly regarded
  • Valid driver's licence essential
  • A confident communicator with sales ability and customer focus
  • High level of automotive knowledge and a passion for premium vehicles
  • Strong organisational and customer service skills

Skills & Attributes

  • Confident communicator with a customer-first approach
  • Able to manage multiple bookings and workshop flow under pressure
  • Deep understanding of European vehicle servicing
  • Positive attitude, professional presentation, and high attention to detail
  • Works well both independently and within a team
  • Reliable, punctual and driven to succeed

What We Offer

  • A full-time role, Monday to Friday
  • Above award wages – salary negotiable based on experience
  • Superannuation, annual and sick leave included
  • Supplied uniform and well-presented front-of-house environment
  • A genuinely supportive and respectful team culture
  • Opportunities to work with rare, exotic, and premium vehicles
  • A workplace that values enthusiasm, loyalty, and growth

If you're ready to bring your service advisor experience to a dynamic and passionate team, and want to help us build one of Melbourne's leading prestige service centres — apply now with your resume and a short note about yourself. All applications are handled with strict confidence.

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