Service Advisor

7 days ago

Melbourne, Victoria, Australia Barry Bourke Motors Full time $60,000 - $90,000 per year

Service Advisor - Barry Bourke Motors, Berwick

Berwick, VIC | Multi-Franchise Dealership Group | Full Time

Are you ready to take the next step in your automotive career? Barry Bourke Motors - a proudly family-owned and operated dealership group in Berwick - is seeking an enthusiastic and customer-focused Service Advisor to join our high-performing aftersales team.

Representing some of the world's leading vehicle brands, we pride ourselves on delivering an exceptional customer experience across all areas of the business. This is a great opportunity to join a well-established and supportive team environment with room to grow and develop your career.

About the Role:

As a Service Advisor, you'll be the vital link between our customers and our service workshop, providing accurate, timely, and professional communication and ensuring every customer leaves feeling valued and well looked after.

Key Responsibilities:

  • Provide outstanding front-line customer service for service and repair bookings
  • Accurately prepare quotes, repair orders, and service invoices
  • Liaise between workshop technicians and customers regarding vehicle status
  • Effectively manage daily schedules and workshop loading
  • Follow up post-service to ensure customer satisfaction

What We're Looking For:

  • Previous experience as a Service Advisor or in a similar customer-facing automotive role (preferred)
  • Excellent communication and interpersonal skills
  • Strong time management and organisational abilities
  • Ability to work independently and collaboratively in a team environment
  • High attention to detail and ability to multitask
  • Strong computer literacy and experience with dealership systems/software

What's in it for You:

  • Join a well-respected, long-standing family business with a great culture
  • Represent premium automotive brands in a modern dealership
  • Ongoing training and career advancement opportunities
  • Supportive team and management who value your contribution
  • Employee benefits and staff incentives
  • Monday-Friday roster with some Saturday morning rotation

Ready to apply?

If you're passionate about the automotive industry and love delivering exceptional customer service, we'd love to hear from you.

Apply now via Seek or email your cover letter and CV to

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