Service Advisor

1 day ago

Melbourne, Victoria, Australia 3 Point Motors Full time $95,000 - $120,000 per year

Are you a seasoned Automotive Service Advisor seeking more than just your next role?

At 3 Point Motors, we're offering the opportunity to advance your career with one of Australia's most respected family-owned luxury dealerships.

As a proud representative of the Mercedes-Benz brand, you'll be part of a team that values your expertise, supports your growth, and rewards your performance — with a $95K–$120K total package, company drive car, and a working environment that reflects the prestige of the three-pointed star.

If you're ready to take the next step with a brand that sets the standard in automotive excellence, this is your opportunity.

Why Join 3 Point Motors?

$95K–$120K total package – Competitive earnings that reflect your value

Drive a Mercedes-Benz – Enjoy the daily privilege of a company drive car

High-earning potential – Generous commissions on top of your base salary

Family-owned and operated – Be part of a close-knit, people-focused team

Award winning team – Voted 2025 VACC Best Large Automotive Business

State-of-the-art facilities – Work with world-class tools, systems & surroundings

Stable and supportive environment – Join a long-standing, high-performing team

Real career progression – Ongoing training and clear development pathways

What You'll Do

As a Service Advisor at 3 Point Motors, you'll play a crucial role in delivering a premium customer experience while ensuring the smooth operation of the service department.

Your duties will include:

  • Serving as the primary point of contact for customers, delivering a professional, friendly, and personalised service experience.
  • Coordinating service bookings and managing the daily workshop schedule to maximise efficiency and ensure timely job completion.
  • Clearly communicating repair and maintenance requirements, providing transparent cost estimates and realistic timelines.
  • Acting as the liaison between customers and technicians, ensuring consistent updates, approvals for additional work, and clear expectations.
  • Upholding Mercedes-Benz brand standards, ensuring every customer interaction reflects the quality and prestige of the brand.

What You Bring to the Role

We're looking for a Service Advisor who not only knows the job but takes pride in doing it exceptionally well.

Our ideal candidate will bring:

Previous experience as a Service Advisor – ideally within a prestige or high-volume dealership environment

The ability to thrive under pressure – staying cool, calm, and focused in a fast-paced, customer-facing role

Exceptional organisational and time management skills – balancing multiple priorities without compromising on service quality

Strong computer literacy and communication skills – to ensure a seamless and professional customer experience at every touchpoint

Australian work rights are essential for this position.

But most importantly, you will be a proactive, customer-first attitude and a genuine interest in the automotive industry

Apply Now

If you're ready to take your career to the next level with a globally recognised brand and a dealership that treats you like family, we want to hear from you.

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