Automotive Service Receptionist

1 week ago

Melbourne, Victoria, Australia Cranbourne Toyota Full time $45,000 - $65,000 per year

HFH Auto Group is one of the largest and most successful automotive dealership groups in Melbourne's South East.

Established in 1996, we've grown from a single brand into a powerhouse representing Toyota, Ford, Lexus, Mazda, and Jayco. With over 500 team members and a strong reputation for quality service, we pride ourselves on providing exceptional customer experiences and career growth opportunities.

Our Mission 100 Values:

To become the most respected and loved dealership group in the country — famous for always putting our customers and our teammates first.

The Role:

We are seeking a motivated and experienced full-time Service Receptionist to join our friendly team at Cranbourne Toyota.

This is a front-of-house role based in our busy Service Department, where you will be the first point of contact for guests, ensuring they receive a warm, professional welcome every time. This role is the perfect stepping stone to a rewarding career in the automotive industry.

Key Responsibilities:

  • Warmly greet and assist guests as they enter the service area
  • Manage all incoming calls to the Service Department
  • Schedule and manage service bookings, both over the phone and in person
  • Offer refreshments to guests (tea, coffee, water)
  • Provide support to Service Advisors and the wider service team

About You:

You'll be a proactive and professional individual who thrives in a fast-paced environment and genuinely enjoys providing exceptional customer service. Ideally, you will have:

  • Previous experience in a customer service or reception role
  • Strong organisational skills and the ability to multitask
  • A professional, polished, and approachable presentation
  • Exceptional interpersonal and communication skills
  • Strong situational awareness and attention to detail
  • Confidence with Microsoft Office and a willingness to learn new systems

Why Join Us:

  • Be part of a leading automotive group with excellent career progression opportunities
  • Work in a supportive and friendly team environment
  • Represent one of Australia's most trusted automotive brands

How to Apply:

If this sounds like your next opportunity, we'd love to hear from you

Email your application to or click 'APPLY' now to send through your resume and cover letter.

Your interest in this role will be kept strictly confidential.

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