Customer Experience Manager Automotive

2 days ago

Melbourne, Victoria, Australia Subaru Melbourne Full time $90,000 - $120,000 per year

Drive your career with a global leader in the automotive industry.

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures we deliver outstanding customer experiences and operational efficiency across our supply chain.

We are currently seeking a passionate and customer-focused Customer Experience Manager to join our Trivett Subaru Retail Centre in Essendon. This is an exciting opportunity to play a key role in leading our in-store Customer Experience Team while delivering a seamless and engaging sales journey for our customers.

About the Role

Reporting to the Retail Centre Manager, you will:

  • Lead, support, and motivate the Customer Experience Team to deliver an exceptional sales experience.
  • Represent Subaru as a trusted advisor, supporting customers in-store and online – from enquiry through to post-delivery follow-up.
  • Assist in achieving business success including sales targets and Finance & Insurance performance.
  • Provide comprehensive product knowledge and demonstrations to customers.
  • Sell Finance & Insurance products in collaboration with our Central F&I team.
  • Deliver a "Customer First" approach by building strong rapport, asking clarifying questions, and anticipating customer needs.
  • Assist customers with enquiries about vehicles, aftermarket products, and financial services.
About You

You are a people-focused leader who thrives in a dynamic automotive sales environment. Passionate about cars, technology, and customer experience, you bring both sales drive and genuine care for customers and your team.

You will also bring:

  • Proven experience in sales (automotive experience highly regarded).
  • Previous exposure to Finance & Insurance.
  • Leadership capability with the ability to motivate and manage a team.
  • Strong communication skills with the ability to build rapport quickly.
  • Excellent organisation skills with the ability to multitask in a fast-paced environment.
  • Proficiency in Microsoft Office and digital platforms.
  • Availability to work Saturdays (with a weekday off in lieu).
Why Join Inchcape?

At Inchcape, we value and reward our people. You'll enjoy:

  • Work-life balance – including annual Wellbeing and Volunteering Leave Days.
  • Career growth – with structured training, development, and progression pathways.
  • Recognition & rewards – celebrating individual and team achievements.
  • Employee benefits program – including vehicle purchase discounts, car rental program, health & wellbeing support, and more.
  • Supportive team environment – be part of a positive, collaborative culture.

Apply Now

If you're ready to drive your career forward as our next Customer Experience Manager, we'd love to hear from you.

  • Automotive Customer Success Manager

    6 days ago

    Melbourne, Victoria, Australia Podium Full time $90,000 - $120,000 per year

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...

  • Automotive Vehicle Detailer

    7 days ago

    Melbourne, Victoria, Australia Cox Automotive Australia Full time $45,000 - $60,000 per year

    Love cars? Enjoy hands-on work? Ready to kickstart your automotive career? Manheim is calling all vehicle enthusiasts to join our fast-paced, fun-loving team as a Vehicle Detailer. No experience? No worries - we'll train you up About Us: Manheim is Australia's #1 name in automotive remarketing. From passenger cars to trucks, bikes to boats - if it's got...

  • Customer Experience Manager

    1 week ago

    Melbourne, Victoria, Australia Inchcape Full time $90,000 - $120,000 per year

    Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.About the roleReporting to the Retail Centre Manager and based at our Trivett...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Inchcape Australasia Full time $60,000 - $100,000 per year

    Customer Experience SpecialistLocation:Melbourne, Victoria - Melbourne City, Doncaster, Bundoora, Mentone, Werribee, Hoppers Crossing, Berwick, Glen Waverley and Essendon.Job Details:OnsiteDo you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global...

  • BYD Manager

    6 days ago

    Melbourne, Victoria, Australia Eagers Automotive Full time $70,000 - $120,000 per year

    The CompanyEssendon BYD is part of Australia's largest and most dynamic automotive retailer, Eagers Automotive. With a team of over 8,000 across 250 dealerships in Australia and New Zealand, we represent more than 33 car brands and 11 truck and bus brands. We're proud to deliver exceptional guest experiences and create opportunities for our people to learn,...

  • Customer Service Advisors – Automotive

    17 hours ago

    Melbourne, Victoria, Australia Kieran Stack Pty Ltd Full time $70,000 - $110,000 per year

    Ready to level up your career?If you love talking to people, like cars, get a kick out of solving problems, and enjoy being part of a fast-paced team, then this is your chance to step into Australia's booming automotive service industry.We work with 250+ Dealerships nationwide who are seeking Service Advisors (potentially just like you) for readily available...

  • Customer Experience Specialist

    7 days ago

    Melbourne, Victoria, Australia Inchcape Full time $60,000 - $120,000 per year

    Sales Consultant – FotonLocation: BundooraSalary: $75,000 + Commissions + SuperOur StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply...

  • Customer Service Agent – Automotive Industry

    7 days ago

    Melbourne, Victoria, Australia Clutch Industries Pty Ltd Full time $60,000 - $80,000 per year

    Customer Service Agent – Automotive IndustryCompany DescriptionClutch Industries is a leading clutch manufacturer headquartered in Coburg North, boasting over 70 years of expertise in producing OEM specification products to high-performance modular clutch systems. With a strong global presence, our Australian-owned company is renowned internationally for...

  • Automotive Technician

    7 days ago

    Melbourne, Victoria, Australia Essendon Motor Group Full time $60,000 - $80,000 per year

    Job Title: Automotive TechnicianLocation: BrunswickJob Type: Full-timeSalary: Top dollar for the right candidateAbout Us: Essendon Motor Group is family owned dealership known for its commitment to quality service and customer satisfaction. We pride ourselves on our team of skilled professionals who deliver exceptional automotive solutions. Currently, we are...

  • Automotive Estimator

    1 week ago

    Melbourne, Victoria, Australia Clear21 Pty Ltd Full time $90,000 - $120,000 per year

    Calling all talentedAutomotive EstimatorsIf you are anExperienced Automotive EstimatorwhoLoves Technologyand wants an engaging career that will help toInnovate the IndustrywithiBodyshopthen keep