Participant Onboarding and Support Officer

1 week ago

Springwood, Queensland, Australia Iris Home Care Full time $45,000 - $65,000 per year

Participant Onboarding & Support Officer

Iris Home Care – Springwood, QLD

Location: 7/6 Vanessa Boulevard, Springwood QLD 4127

Hours: Tuesday to Friday, 8:00am – 4:30pm

(Potential to transition into a full-time Monday–Friday role as the business grows.)

About Us

At Iris Home Care, we're dedicated to providing compassionate, high-quality support that empowers people to live independently and with dignity. We're a growing, participant-focused team seeking an energetic, caring, and capable professional to join us as our Participant Onboarding & Support Officer.


About the Role

You'll be the first point of contact for new participants, guiding them through the onboarding journey and ensuring a smooth, professional, and supportive experience.

Key responsibilities include:

  • Welcoming new participants and managing the onboarding process (mostly in person).
  • Completing service agreements, risk assessments, and feedback forms.
  • Identifying participant needs and connecting them with appropriate support services.
  • Providing exceptional customer service and building strong, trusting relationships.
  • Representing Iris Home Care with professionalism and confidence.

This role is ideal for someone who has flexibility and availability. In rare emergency situations, you may be asked to cover participant shifts during or outside of standard work hours. If required outside of regular hours, you'll need to operate under your ABN. This would only occur in situations where a participant cannot be left alone.


About You

We're looking for someone who is:

  • Friendly, approachable, and confident on the phone.
  • Organised and detail-oriented, with strong documentation skills.
  • Tech-savvy and able to quickly learn new software.
  • Solution-focused, proactive, and able to work independently.
  • Physically fit and mentally resilient under pressure.
  • Willing to support the team and cover shifts when needed.
  • Must own a vehicle

Bonus: Experience in aged care, disability support, or community services is an advantage—but not essential. What matters most is your passion, people skills, computer skills


What We Offer
  • A supportive, welcoming team culture.
  • Stable hours: Tuesday to Friday (8:00am – 4:30pm).
  • The opportunity to grow into a full-time (Monday–Friday) role.
  • The chance to make a meaningful difference in people's lives.
  • A long-term career opportunity with room to grow.

How to Apply

If you're passionate about helping others and want to build a purposeful career, we'd love to hear from you.

Email your resume and cover letter to

Call or text ask for Hannah, who will be conducting interviews)

Apply today and join Iris Home Care in making a positive difference

  • Support Coordinator

    5 days ago

    Springwood, Queensland, Australia Flow Support Full time $45,000 - $55,000 per year

    Flow Support is a small, trauma-informed NDIS provider based in Springwood, QLD.We're committed to person-centred, recovery-oriented care that empowers people to live safer, more connected, and meaningful lives.We're seeking a compassionate and motivated Support Coordinator / Psychosocial Recovery Coach (Entry-Level) to join our close-knit team.In this role,...

  • Software Developer

    5 days ago

    Springwood, Queensland, Australia NXTwork Full time $90,000 - $120,000 per year

    This position is for 6 months only, with the potential to stay on longerWe are seeking an experienced full-stack developerNO recruiters, pleaseNO international applicants - we are looking for people in Brisbane, Gold Coast, Sunshine Coast areas in Queensland, Australia onlyJob Overview:Your role will consist of working on a web-based software development...

  • NDIS Accounts

    5 days ago

    Springwood, Queensland, Australia LIFEST HEALTHCARE Full time $80,000 - $90,000 per year

    About Lifest HealthcareMake a difference through numbers – Join a compassionate NDIS providerLifest HealthCare (LHC) is a registered NDIS provider dedicated to delivering personalised, high-quality care and support to people with disabilities. We're looking for an experienced and motivated Accounts & Finance Executive to support our finance operations and...

  • NDIS Accounts

    5 days ago

    Springwood, Queensland, Australia Lifest Healthcare Full time $70,000 - $95,000 per year

    Make a difference through numbers – Join a compassionate NDIS providerAbout Lifest HealthcareLifest HealthCare is a registered NDIS provider dedicated to delivering personalised, high-quality care and support to people with disabilities in Southeast QLD and Northern NSW. We're looking for an experienced and motivated Accounts & Finance Executive to support...

  • Disability Support Worker

    2 weeks ago

    Springwood, Queensland, Australia Creative Respite & Community Services Full time $45,000 - $65,000 per year

    JOB TITLE Support WorkerREPORTS TO Operations ManagerJOB DESCRIPTIONPurpose of role The Support Worker position with Creative Respite and Community Services will provide flexible and responsive support to people with a disability and other care needs. The support worker will promote choice, self determination, and independence.Core objectives...

  • Recruitment Consultant

    7 days ago

    Springwood, Queensland, Australia CT Labour Hire Full time $60,000 - $80,000 per year

    CT Group offer tailored workforce solutions providing short & long term personnel to companies within Building & Construction, Electrical, Engineering, Warehousing and Manufacturing – Blue Collar and White Collar industries.We are currently seeking to employ an experienced in our Springwood office.Salary based on skill level.CT Group is a great place to...

  • Network Administration Officer

    7 days ago

    Springwood, Queensland, Australia Blue Care Full time $60,000 - $80,000 per year

    Network Administration Officer | BlueCare | Community CareEmployment Status: Permanent Full TimeLocation: Onsite in Springwood (remote support to Southern Brisbane area)Remuneration: $31.94 p/hr + 11.5% Super + Not for Profit Salary Packaging (Increases your take home pay) + Employee discounts.The Network Administration Officer will support the day-to-day...

  • Junior Collections Officer

    2 days ago

    Springwood, Queensland, Australia Swoosh Finance Full time $40,000 - $60,000 per year

    About the roleJoin the Swoosh Finance team as a Junior Collections Officer based in our Springwood, Queensland office. In this full-time role, you will play a vital part in ensuring the timely recovery of overdue debt, working closely with customers to negotiate repayment plans and find suitable solutions.What you'll be doingContacting customers by phone,...

  • Trainer & Assessor - Individual Support

    5 days ago

    Springwood, Queensland, Australia InterCare Group Full time $60,000 - $80,000 per year

    This is a casual opportunity for a trainer and assessor to join our InterCare team.Seeking a trainer and assessor for the delivery of CHC33021 Certificate III in Individual Support at our Springwood office.This is a casual role with regular and consistent 2 day per week teaching. Evening classes negotiable with some Saturday's required.About InterCareAt...

  • Office cleaning- Springwood

    2 weeks ago

    Springwood, Queensland, Australia Commercial Clean Australia Full time $32,000 - $83,200 per year

    Choose your own hoursGreat pay & rewards for quality workOngoing, regular contractsCommercial Clean Australia is on the lookout for friendly, reliable, and hardworking Office Cleaners to join our growing team. We're all about long-term opportunities, supporting our staff, and recognising quality work. Looking for teams of 2 or have back-up if requiredIf you...