Participant Onboarding and Support Officer

7 days ago

Springwood, Queensland, Australia Iris Home Care Full time $45,000 - $65,000 per year

Participant Onboarding & Support Officer

Iris Home Care – Springwood, QLD

Location: 7/6 Vanessa Boulevard, Springwood QLD 4127

Hours: Tuesday to Friday, 8:00am – 4:30pm

(Potential to transition into a full-time Monday–Friday role as the business grows.)

About Us

At Iris Home Care, we're dedicated to providing compassionate, high-quality support that empowers people to live independently and with dignity. We're a growing, participant-focused team seeking an energetic, caring, and capable professional to join us as our Participant Onboarding & Support Officer.


About the Role

You'll be the first point of contact for new participants, guiding them through the onboarding journey and ensuring a smooth, professional, and supportive experience.

Key responsibilities include:

  • Welcoming new participants and managing the onboarding process (mostly in person).
  • Completing service agreements, risk assessments, and feedback forms.
  • Identifying participant needs and connecting them with appropriate support services.
  • Providing exceptional customer service and building strong, trusting relationships.
  • Representing Iris Home Care with professionalism and confidence.

This role is ideal for someone who has flexibility and availability. In rare emergency situations, you may be asked to cover participant shifts during or outside of standard work hours. If required outside of regular hours, you'll need to operate under your ABN. This would only occur in situations where a participant cannot be left alone.


About You

We're looking for someone who is:

  • Friendly, approachable, and confident on the phone.
  • Organised and detail-oriented, with strong documentation skills.
  • Tech-savvy and able to quickly learn new software.
  • Solution-focused, proactive, and able to work independently.
  • Physically fit and mentally resilient under pressure.
  • Willing to support the team and cover shifts when needed.
  • Must own a vehicle

Bonus: Experience in aged care, disability support, or community services is an advantage—but not essential. What matters most is your passion, people skills, computer skills


What We Offer
  • A supportive, welcoming team culture.
  • Stable hours: Tuesday to Friday (8:00am – 4:30pm).
  • The opportunity to grow into a full-time (Monday–Friday) role.
  • The chance to make a meaningful difference in people's lives.
  • A long-term career opportunity with room to grow.

How to Apply

If you're passionate about helping others and want to build a purposeful career, we'd love to hear from you.

Email your resume and cover letter to

Call or text ask for Hannah, who will be conducting interviews)

Apply today and join Iris Home Care in making a positive difference

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