Support Coordinator

4 days ago

Springwood, Queensland, Australia Flow Support Full time $45,000 - $55,000 per year

Flow Support is a small, trauma-informed NDIS provider based in Springwood, QLD.

We're committed to person-centred, recovery-oriented care that empowers people to live safer, more connected, and meaningful lives.

We're seeking a compassionate and motivated Support Coordinator / Psychosocial Recovery Coach (Entry-Level) to join our close-knit team.

In this role, you'll walk alongside NDIS participants living with psychosocial or complex support needs — helping them build independence, connect with the right services, and strengthen their confidence to manage daily life. You'll coordinate supports, problem-solve barriers, and ensure participants feel heard, respected, and genuinely supported in their recovery journey.

You'll be out in the community as much as you're in the office — meeting participants face-to-face, collaborating with providers, and keeping digital case notes in real time. No two days will look the same, and you'll have the autonomy to make a tangible difference while being guided by a supportive leadership team.

At Flow Support, you'll never be just a number. You'll work within a warm, values-led environment where open communication, reflective supervision, and professional growth are part of everyday practice.


Hours & Location
  • 37.5 paid hours per week (Monday–Friday, 8:30 AM – 4:30 PM, with a 30-minute unpaid break)
  • Base: Springwood office, with community visits across Greater Brisbane
  • Structure: Permanent Part-Time
  • Environment: 100% paper-free digital workplace (company laptop/phone provided)

Key Responsibilities
  • Support participants to understand and implement their NDIS plans
  • Coordinate and connect participants with appropriate services and supports
  • Deliver recovery-oriented coaching using a strengths-based approach
  • Maintain accurate, real-time digital case notes and progress updates
  • Build respectful, trusting relationships with participants and their networks
  • Handle complex or sensitive conversations with care and professionalism
  • Engage in reflective practice, supervision, and ongoing professional development
  • Uphold NDIS Practice Standards, Flow Support policies, and confidentiality requirements

What You'll Bring
  • Minimum 12 months' experience in NDIS or community support (e.g. Support Worker, Peer Worker, LAC, or Assistant SC/PRC)
  • Certificate IV or higher (or currently studying) in Mental Health, Community Services, or a related field
  • Confident, compassionate communicator — both written and verbal
  • Reliable vehicle and current Australian driver's licence (essential)
  • Ability to stay calm, organised, and adaptable in a fast-moving environment

Mandatory Requirements
  • NDIS Worker Screening Check
  • Working with Children Check (Blue Card)
  • NDIS Worker Orientation Module – Quality, Safety and You
  • NDIS Induction Module
  • NDIS Supporting Safe and Enjoyable Meals (Mealtime Management) Module
  • COVID-19 Infection Control Training

Pay & Classification
  • SCHADS Award Level 2.1 – $34.04 per hour plus 12% superannuation
  • Level 2.2 applies for Certificate IV or Diploma qualifications
  • Higher qualifications reviewed prior to offer

What We Offer
  • Structured 37.5-hour week (Mon–Fri) – predictable hours for balance and sustainability
  • Friendly, values-driven team – open communication and collaboration every day
  • Dedicated admin support – less paperwork, more people-focused work
  • Ongoing mentoring & reflective supervision – professional growth supported
  • 24/7 Employee Assistance Program (EAP) – confidential mental health support
  • Monthly in-person team gatherings – celebrating wins and staying connected
  • Digital-first workplace – proud to be 100% paper-free using secure cloud systems

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