eCommerce Delivery Manager

Company:

MyIntegrator / Kobe Creations is a Melbourne-headquartered digital agency and software company that builds, integrates, and automates high-performing eCommerce ecosystems. From Web and Mobile Apps to ERP
(NetSuite, SAP, MYOB etc.)

Integrated eCommerce storefronts
(BigCommerce, Shopify, WooCommerce etc.)

, we turn complexity into growth for our B2B and B2C clients worldwide.

The Opportunity:

We're looking for an eCommerce Delivery Manager | Project Manager who can own a portfolio of eCommerce clients end-to-end, shaping strategy, translating vision into technical briefs, and coordinating multidisciplinary teams to deliver outstanding results. You'll bring a solid technical background that lets you quickly spot optimisation opportunities and translate client issues into clear, actionable requirements. If you thrive on juggling multiple projects, love talking shop with both developers and executives, and have a knack for spotting commercial upsell opportunities, this role is for you.

What you'll do:

• Translate client visions into outcomes for website projects that deliver measurable results.
• Act as the main point of contact, managing client relationships and ensuring long-term success.
• Oversee multiple projects and client accounts, ensuring timely, on-budget delivery that exceeds expectations.
• Develop and present strategic plans, identify upsell opportunities, and support client growth.
• Handle quoting, scoping, briefing, and quality assurance with clear communication and alignment to goals.
• Develop detailed project plans, track progress, manage budgets, and ensure deadlines are met.
• Manage project-related risks, issues, scope changes, and resource allocation proactively.
• Lead project and sprint planning sessions, coordinate internal/external teams, and maintain high-quality documentation.
• Communicate effectively, handle client feedback professionally, and resolve conflicts with a solution-driven approach.
• Demonstrate strong leadership, critical thinking, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.

The ideal candidate:

• Proven experience in account management or project management within a digital, SaaS, or eCommerce environment
• Strong technical understanding of eCommerce platforms BigCommerce, Shopify, WooCommerce, Adobe Commerce etc)
• Accounting systems and how they integrate with online sales channels
• eCom components such as Product Catalogues, Payments, Shipping & Taxes
• APIs, data flows, ERP and CRM systems for integration
• Ability to translate technical concepts into clear, client-facing language and vice versa
• Confident working with development teams, understanding timelines, blockers, and technical constraints and testing
• Experience managing multiple technical projects simultaneously in a fast-paced, deadline-driven environment
• Ability to scope, estimate, and prioritise technical project phases and change requests
• Detail-oriented with strong documentation skills (e.g., writing specs, meeting summaries, QA reports)
• Bonus: Experience in mobile app delivery, B2B eCommerce, or headless CMS solutions

About You:

• 3+ years of eCommerce industry experience.
• Experience working across eCommerce platforms such as BigCommerce, Shopify, WordPress / WooCommerce, or headless CMS
• Experience managing and coordinating eCommerce builds
• Experience managing and coordinating development and design teams.
• Experience with project management/ticketing platforms (e.g., ClickUp, Harvest, , Asana, Jira).
• Experience in client communication and very comfortable speaking to clients over phone and video.
• Experience in change management with excellent problem-solving and multitasking skills.
• Experience in conflict resolution, considering both agency and client needs.
• Experience in UX design fundamentals and eCommerce store architecture

Why MyIntegrator / Kobe Creations:

• Leading digital service provider working with latest AI technologies
• Career development and professional growth opportunities.
• Competitive salary and benefits package.
• Flexible remote work arrangements.
• A dynamic and inclusive work environment where you can grow and make a real impact.
• Opportunities for professional development and career advancement.
• A collaborative team of passionate professionals dedicated to driving success for our clients and our company.
• Dynamic client base and ability to utilise latest technologies such as AI