Executive Assistant

Join HCF as a trusted EA to our Chief Officer, deliver exceptional member experiences.

About the job

As Executive Assistant to the Chief Officer – Member Experience, you will play a pivotal role in enabling the success of a senior executive leading a fast-paced, large division that includes Member Experience, Digital, Data Science, Claims operations, Contact Centre Operations and Membership Team. You will act as a trusted partner, anticipating needs, managing complex priorities, and ensuring seamless execution of strategic and operational responsibilities. This role requires a high degree of autonomy, discretion, and the ability to think several steps ahead.

About you

To be successful in the role you bring:

• Proven experience as an Executive Assistant supporting C-suite leaders
• Strong initiative, sound judgment, and the ability to work autonomously
• High level of discretion and commitment to confidentiality
• Exceptional interpersonal, communication, and negotiation skills
• A proactive, adaptable approach to changing priorities
• Outstanding organisational and administrative capabilities
• Confidence liaising at executive levels, with the ability to multitask and perform under pressure

Desirable

• Knowledge of Health Insurance Industry
• Understanding the role/scope of a Chief Officer

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –

to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.