ISEP Administration Officer

AKG is now a Certified Great Place to Work 2024/2025

RISE Ventures is committed to local communities and their needs – our strategy strengthens our presence and our connection with stakeholders in the Indigenous Skills and Employment Program (ISEP) goes far beyond just finding jobs. Whilst important, our role has shifted to include 'providing work opportunities', 'fostering and creating small enterprises', supporting 'emerging businesses', supporting Government objectives - in essence assisting communities to plan for and RISE to the challenge of self-determination.

The ISEP Administration Officer duties include, but are not limited to the following:

Administration:

• Provide front of house services including greeting all visitors, monitoring attendance and advising ISEP Team of appointment arrivals, answering phones, handle basic enquires, taking detailed messages, monitoring front of house activities and ensuring presentable front of house
• Perform basic administrative and clerical duties including; Assisting with referrals and onboarding forms and required documentation and Scan, send and save documents
• Assist ISEP Team with daily office preparations and activities at site/s
• Conduct, follow-up and review calls and/or visits for ISEP clients (or family person) for upcoming appointments, opportunities and assist with job readiness workshops
• Use electronic records and the internet for performing general administrative tasks
• Maintain a diary for planning and scheduling for ISEP activities as required
• Attend and actively contribute to scheduled staff meetings and events with stakeholders
• Monitor emails, messages and texts to reply to messages/ enquiries in a timely manner as required
• Maintain organisations systems for smooth administration including stationery stock, marketing material stock, training room bookings, front of house computer bookings, feedback register and other systems as directed
• Develop and maintain information on training/community opportunities for clients in the local areas and have materials available in the office for ISEP Team and clients
• Maintaining the Cultural ethic of the company by informing local TO groups and Elders and maintaining respectful relationships and adhering to community protocol

Mentoring, Support & Retention:

• Build and maintain effective relationships with new and existing clients, and establish a mutual trust relationship to enable transparent and regular communication,
• Update client case management when required,
• Provide mentoring and support to clients and their families and liaise with ISEP Coordinator regarding issues identified,
• Report or flag any events to assist with addressing client issues to prevent disengagement, and follow through until at risk is resolved or referred,
• Assist with ISEP Good News Stories for Management, reporting and promotional purposes
• Assist as an ISEP team to meet weekly targets (KPI's) as determined by Management

Please note this is a Max Term Position until 30 June 2027.

Please note this role will have travel within Cairns and surrounding communities.

Being a part of the Rise Ventures team, you will be provided with a wide range of benefits including:

• Personal and professional development opportunities
• Rewarding and supportive culture
• Birthday leave and diversity leave
• Frequent training and support to excel in the role
• Free Employee Assistance Program
• Access to novated car leasing
• Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)

To be considered you must...

• Have full working rights in Australia
• Have a current driver's licence and a comprehensively insured vehicle
• Complete an Australia History Criminal Check
• Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
• Ability to work Monday to Friday - 8:30am to 5:00pm

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

AKG is an innovative employment services, community, health and education provider, underpinned by a unique partnership model.

Our family of businesses work together to empower individuals and communities, with a particular focus on disadvantaged communities including First Nations, youth and people living with a disability.

We are proud of our 30-year heritage and our achievements. So far, we have helped more than 1 million people to learn, find employment and discover new career opportunities.

At AKG we are empowered by our diversity. AKG are committed to providing a work environment where everyone is included, treated fairly and with respect. AKG encourages applications from people of all ages, nationalities, abilities, and cultures including Australian Defence Force Veterans and their Families, Aboriginal & Torres Strait Islander People, the LGBTQI+ community and people with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email 

If this role speaks to you and you want to be a part of a high performing and collaborative team as well as the ability to build an amazing career with an organisation that fosters genuine growth and development, please apply today.