General Manager

2 days ago

Carrara, Queensland, Australia Gold Coast Tow Trucks Light & Heavy Pty Ltd Full time $120,000 - $180,000 per year
General Manager – Gold Coast Tow Trucks Light & Heavy

Location: Carrara, Gold Coast, QLD

Employment Type: Full-Time | Executive Leadership Opportunity

Lead a trusted, multi-division towing and logistics business into its next phase of growth and operational excellence.


About the Company

Gold Coast Tow Trucks Light & Heavy is a well-established, family-owned towing and logistics organisation in Carrara. For decades, the company has built a strong reputation for reliability, safety, and professionalism across South East Queensland.

With a workforce of more than 50 employees and a fleet servicing both light and heavy vehicle sectors, Gold Coast Tow Trucks Light & Heavy delivers comprehensive towing, recovery, and transport solutions to individuals, insurers, fleet operators, and government clients.

The business continues to grow steadily through its focus on service quality, safety, and a people-first culture — reflected in its remarkably low staff turnover and long-term client relationships.


The Opportunity

An opportunity now exists for an accomplished General Manager to take operational and strategic leadership of the organisation. Reporting directly to the business owners, this role will drive performance, efficiency, and future growth while preserving the company's family values and reputation for excellence.

The General Manager will be responsible for overseeing all aspects of operations, financial performance, workforce leadership, and customer service delivery. You will provide both strategic direction and day-to-day operational oversight, ensuring the business continues to thrive in a competitive and regulated industry.


Key Responsibilities

  • Lead, develop, and inspire a workforce of 50+ employees across operations, administration, and field services.
  • Oversee end-to-end towing and logistics operations, ensuring safety, efficiency, and customer satisfaction.
  • Develop and implement business strategies, budgets, and performance metrics.
  • Manage financial outcomes, operational costs, and profitability targets.
  • Drive continuous improvement and innovation across systems, fleet management, and service delivery.
  • Build and maintain strong relationships with key clients, insurers, and regulatory authorities.
  • Champion workplace safety, compliance, and professional standards at all levels.

About You

You are a proven senior leader with a strong operational background in transport, logistics, or a related service industry. You bring commercial acumen, resilience, and a leadership style that motivates teams to deliver at a high standard.

Essential Requirements:

  • Minimum 5 years' experience in an executive or general management position.
  • Demonstrated success in operational and financial management within transport, logistics, or field service environments.
  • Strong leadership and people management capability.
  • Excellent communication, negotiation, and stakeholder engagement skills.
  • Strategic thinker with a hands-on approach to problem-solving and decision-making.

Desirable:

  • Experience within the towing or recovery sector.
  • Formal qualifications in business management, transport, or logistics.

The Rewards

  • Senior leadership role within a respected, stable, and growing organisation.
  • Supportive ownership group and strong operational team.
  • Opportunity to shape and lead the next chapter of a successful Gold Coast business.

How to Apply

For a confidential discussion or to submit your application, please forward your resume and cover letter addressing your suitability for this role to:

Gold Coast Tow Trucks Light & Heavy is an equal opportunity employer. All applications will be treated with strict confidentiality.

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