Front Office All Rounder

3 days ago

Carrara, Australia MERCURE Full time

**Company Description** Front Office All Rounder (Part Time) | Mercure Gold Coast Resort**

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

We have an opportunity for a part time **Front Office All Rounder** to join our fast paced and dynamic front office team.
**Job Description** WHAT YOU WILL BE DOING**:

- Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guests' stays.
- Assist guests with luggage and other porterage duties.
- Ensure accuracy of guest accounts on departure
- Promote and up-sell hotel facilities through strong product knowledge.
- Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation.

**Qualifications** YOUR EXPERIENCE AND SKILLS INCLUDE**:

- Exceptional customer service experience, preferably working within a hotel front office
- Competent computer user (experience with Microsoft Suite and Opera PMS or Opera Cloud ideal).
- Availability to work varied shifts from early mornings, late evenings and overnight, including weekends and public holidays.
- Excellent verbal and written communication skills.
- Unlimited work rights in Australia. **Please note we are unable to offer sponsorship for this position.**

**Additional Information** WHAT IS IN IT FOR YOU?**
- Hourly rate (_paid in line with the Hospitality Industry General Award 2020_) + Superannuation.
- Employee benefits within the exclusive ALL Heartists Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
- Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the _Accor Academy_ and extensive Learning Management Systems such as _Learn Your Way_ and _Typsy_.
- Internal recognition events such as tenure milestones.
- Employee Assistance Program.
- Daily meals provided on shift and free car parking,

And most excitingly this a great opportunity to be part of a dynamic and fun Resort environment, with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to step into the world of Hotel and Resorts, and grow and expand their knowledge.

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