Front Office Supervisor

**Company Description**
A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, **Mercure Gold Coast Resort** is an oasis located amongst expansive gardens on the Gold Coast with a team of 150 employees and growing.

The property’s leadership team aspires to attract, develop and retain amazing talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for their guests.
**Job Description** Front Office Supervisor**

The **Front Office Supervisor**is responsible for supervising with the day-to-day operations of Front Office, Reservations, and Night Audit functions. This hands on role leads the team to ensure friendly and efficient service, contributing to a pleasant stay for Resort guests.

**WHAT YOU WILL BE DOING**:

- Supervise both Front Office and Reservations daily operations.
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
- Be an ongoing support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues.

**Qualifications** YOUR EXPERIENCE AND SKILLS INCLUDE**:

- Good interpersonal skills with ability to communicate with all levels of team members and guests, with confident and articulate communication, negotiation, relationship and networking skills.
- Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling.
- Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
- Previous experience in the hotel industry, and experience supervising, training and motivating team members highly regarded.
- Possess a strong background in Front Office procedures and Opera PMS, and a strong working knowledge of Microsoft Outlook and Microsoft Office.
- Available to work varied shifts from early mornings, late evenings, and occasional overnights, including weekends and Public Holidays as per our business demands.
- Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.

**Additional Information** WHAT IS IN IT FOR YOU?**
- Wages paid in line with the_ Hospitality Industry General Award 2020_) including penalty rates + Superannuation.
- Daily meals provided on shift and free car parking.
- Employee benefits within the exclusive ALL Heartists Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
- Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the _Accor Academy_ and extensive Learning Management Systems such as _Learn Your Way_ and _Typsy_.
- Internal recognition events such as tenure milestones.
- Employee Assistance Program.

And most excitingly, this a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of Hotel and Resorts and expand their knowledge.