Assistant Manager

2 weeks ago

Carrara, Australia MERCURE Full time

**Job Description**:
**Assistant Manager - Front Office | Mercure Gold Coast Resort**

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

Reporting to the Resort’s Front Office Manager, the **Assistant Manager - Front Office** role acts as the Duty Manager and Resort’s representative in the absence of the senior leadership team and General Manager.

**WHAT YOU WILL BE DOING**:

- Support the Front Office Manager in providing overall management to the Front Office and Reservations departments.
- Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
- Lead by example when attending to guest requests.
- Be proactive and resourceful.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Front Office Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues.

**Qualifications**:
**YOUR EXPERIENCE AND SKILLS INCLUDE**:

- A naturally confident personality, able to approach people and initiate conversation.
- Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
- An outcome, driven approach to performance and results, striving to achieve excellence.
- Experience in Opera PMS and Microsoft Suite.
- Current First Aid & CPR, and Responsible Service of Alcohol certificates.
- Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business demands.
- Previous supervisory or management experience within a Hotel or Resort’s Front Office department.
- Unlimited work rights in Australia.

Additional Information
**WHAT IS IN IT FOR YOU**:

- Working as part of a highly motivated and skilled team within a 292-room resort, spanning over 3.5 hectares of manicured gardens.
- You will have the opportunity to build your skills and expertise to reach your career potential and personal goals.
- Potential ongoing employment opportunities within the Resort and Accor Hotels. With an unrivalled range of 20 brands and more than 4,200 hotels across 95 countries, will give you opportunities to learn new skills and grow your career.
- Employee benefits within the exclusive ALLHeartist Program

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