Administration Officer

1 week ago

Melbourne, Victoria, Australia Refuge Victoria Full time $104,000 - $130,878 per year

Permanent part time role (0.6 FTE / 22.8 hours p/week) | SCHADS Level 4 + Salary Packaging + Super

About Refuge Victoria

Refuge Victoria is one of the largest specialist family violence refuge providers in Victoria. We support people at serious risk due to family violence by providing safe accommodation, safety planning, and holistic care. With three refuge facilities, 15 crisis properties, and strong community housing partnerships, we work alongside women and children to help them rebuild safer lives.

Our vision is simple: for people escaping family violence to live safe and free.

Our values: Compassionate, Empowering, Collaborative, Integrity, Committed – guide everything we do.

The Opportunity

We are seeking an experienced and organised Administration Officer to join our Corporate Services team. This is a diverse role providing administrative support across multiple areas, including:

  • Flexible Support Packages (FSP): Supporting applications, maintaining client records, delivering training, and liaising with partner agencies.
  • Fleet & Insurance Management: Coordinating vehicle registrations, insurance renewals, supplier reviews, and reporting.
  • Service Desk Support: Triage and monitor tickets, track progress, and generate performance reports.
  • General Office Support: Reception, ICT assistance, meeting coordination, in-kind donations, stationery supply management and ad hoc admin duties.
  • General Administration: Preparing acquittals, managing vouchers, and maintaining records.

This role offers variety, responsibility, and the chance to make a difference in a supportive and mission-driven environment.

About You

We're looking for someone who brings:

  • Relevant or equivalent qualifications in business administration, finance, or similar.
  • At least 2 years' administration experience, ideally in a client-facing or community services setting.
  • Strong organisational, IT and communication skills.
  • Experience in fleet management, insurance, and financial reporting (desirable).
  • A positive, adaptable approach with a commitment to our values.

Why Refuge Victoria

Flexibility: We know life looks different for everyone. This role is 0.6 FTE, with flexibility in how hours and days are worked.

Purpose: Be part of an organisation committed to supporting women and children escaping family violence.

Culture: Join a collaborative, respectful, and empowering workplace.

Impact: Your skills will directly support our services and strengthen outcomes for our clients.

Other Requirements

  • Current Employee Working with Children Check and Police Check
  • Full Victorian Driver's License
  • Compliance with Refuge Victoria's Immunisation policy
  • Commitment to Refuge Victoria's values, child safety standards, and inclusion policies.

Join Us

At Refuge Victoria, we celebrate diversity and are committed to creating an inclusive workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with a disability, and those with lived experience of family violence.

To apply, please submit:

A cover letter and your resume outlining relevant experience and how it aligns to this role.

Applications Close: 16th September 2025

For further information or a confidential discussion, please contact Rachael Nelson, Director of People and Culture on

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