Practice Manager + Receptionist
1 week ago
Practice Manager & Front Desk
Join a passionate, high-performing team at Manly's beaches premium dental practice — where your leadership and organisation will elevate patient care and drive practice growth.
About Us
White Space Dental is a premium boutique dental practice in beautiful Manly, Sydney, known for exceptional patient care, cutting-edge dentistry, and a warm, professional team culture.
This is an exciting opportunity to take on a
dual role
— combining
Practice Manager responsibilities
with
front desk leadership three days a week
. You'll work closely with our Lead Dentist to manage the team, ensure systems run smoothly, and maintain our reputation for excellence.
About the Role
As our Practice Manager, you will play a crucial role in overseeing the day-to-day operations of the practice. You'll be responsible for managing staff, financial processes, and operational systems, while also delivering an outstanding front desk experience for our patients.
Key Responsibilities
Front Desk Leadership (3 days/week)
- Welcome patients, manage bookings, and oversee reception operations.
- Handle patient inquiries, complaints, and concerns with professionalism and empathy.
- Process payments, invoices, and insurance claims.
- Maintain a premium patient experience at every touchpoint.
Practice Management
- Oversee all administrative and operational functions of the practice.
- Supervise, train, and support staff, including dental assistants, receptionists, and admin personnel (when required).
- Conduct 1:1 check-ins and performance reviews to maintain morale and performance.
- Manage rosters, leave requests, and scheduling to ensure optimal coverage.
- Liaise with head office for HR matters, financial reporting, and service fee preparation.
- Monitor KPIs and work with the Lead Dentist to drive revenue and efficiency.
- Enforce and refine policies, procedures, and workflows to ensure the practice is
system-dependent, not people-dependent
. - Oversee inventory management and supplier relationships.
- Support marketing initiatives and help implement growth strategies.
About You
We are looking for someone who is:
- Experienced in
practice management
(dental preferred, healthcare or related industries considered). - Confident and approachable
– able to give and receive honest feedback with kindness. - Firm but fair
– enforces policies while fostering a positive workplace. - Methodical and systematic
– follows procedures but also suggests improvements. - Resilient and positive
– calm under pressure and solutions-focused. - Highly organised with excellent attention to detail.
Why Join Us?
- A leadership role in a
high-end, patient-focused practice
. - The variety of a
dual role
– management and patient-facing work. - Supportive Lead Dentist and collaborative team culture.
- Competitive salary based on experience.
- Stunning Manly location – close to cafes, shops, and the beach.
How to Apply
If you are an experienced, motivated professional ready to take ownership of this dynamic role, please send your resume and cover letter to
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