Training Administrator

Melbourne is Australia's fastest growing city – a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.

• Max term opportunity – 12 months
• Located at South Kensington and 717 Bourke St
• Office Hours 7.30am – 4.00pm, Mon – Fri Day shift (On-site)

ABOUT THE TEAM

MTMs Registered Training Organisation (RTO) – Metro Academy – currently have an opportunity for an experienced Training Administrator to join our team who work across both our South Kensington and CBD locations. Flexible working arrangements may be offered after on-the-job training is completed and there is confidence in being able to work remotely

ABOUT THE ROLE

The Training Administration team provide professional, customer focused administrative support to the Metro Academy team by:

• Main role – Receptionist duties (triaging our learners into the various onsite trainings each day, assist with learner queries at reception etc)
• Answering incoming calls and emails, customer (both internal and external) enquiries and troubleshooting
• Provide administrative services to the Metro Academy training teams to support business functions such as; responding to emails, photocopying, scanning, arranging room bookings etc
• Checking eligibility of learners to attend our training program using multiple online platforms
• Daily facility management to ensure that the facility is in good condition for all training programs that day and the next
• Monitor and maintain consumables and stationary supplies to ensure adequate supplies are available at all time
• Records management of student records
• Maintain, and generate reports from various databases to ensure reporting requirements are met including data entry of results and the production of reports in the Learning Management System

WHAT YOU CAN BRING TO THE ROLE

• Ability to schedule work priorities to ensure deadlines are strictly adhered and met daily
• Intermediate skills in Microsoft packages, particularly Excel, Word and Outlook
• Ability to communicate effectively both verbally & written with all levels of stakeholders
• Strong attention to detail, ability to juggle multiple tasks in a timely manner
• Ability to work unsupervised with a high level of accuracy and attention to detail
• Ability to follow instructions using set templates and written process without any deviation from processes

WHY WORK AT METRO? 

• Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level
• Be part of an inclusive, diverse, and supportive company made up of various backgrounds, cultures, and experiences.
• Work-life balance options including flexible working arrangements, 14 weeks paid parental leave, and purchasing up to 4 weeks of additional leave per year.
• All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria.
• Access to a wide range of corporate discounts including healthcare, fitness, finance, and more.

NEXT STEPS

If this role resonates with your values, experience, and career needs, then come join us and help connect people and places for a growing Melbourne

Applications close Wednesday 12th November 2025 at 23:59pm. 

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Metro's commitment to an inclusive workforce

At Metro, we move Melbourne and we're powered by our people. We're committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.

We offer and encourage flexible work and purchased leave arrangements for all employees to support wellbeing, family or carer commitments and other personal circumstances. We are committed to removing barriers and welcoming applications from people of all ages, abilities, Aboriginal and/or Torres Strait Islander peoples, culturally and linguistically diverse communities, and the LGBTIQA+ community. We are happy to make adjustments to our recruitment process to support your full participation.