Training Manager

2 days ago

Melbourne, Victoria, Australia EnglishWise Full time $60,000 - $80,000 per year

Position: Admin & Scheduling Coordinator

Reports to: Operations Manager

Location: Remote / Hybrid (as applicable)

Employment Type: Full-time or Part-time

Role Overview

The Admin & Scheduling Coordinator plays a key role in managing daily operations for PTE, IELTS, ISLPR, NAATI, and General English programs. This position requires excellent multitasking, communication, and coordination skills to ensure seamless scheduling, accurate reporting, and effective communication between students, trainers, and the management team.

Key Responsibilities


• Oversee scheduling and coordination of all classes for PTE, IELTS, ISLPR, NAATI, and General English programs.


• Allocate students to trainers according to availability, course requirements, and time preferences.


• Maintain and update daily and weekly timetables in coordination with trainers.


• Record and track classes delivered and cancelled on a daily basis.


• Collect and compile End of Day (EOD) reports from trainers, ensuring records reflect sessions delivered, cancelled, or rescheduled.


• Prepare weekly EOD summaries showing the number of sessions delivered and cancelled for each trainer.


• Communicate with students regarding class schedules, changes, attendance, and course updates.


• Handle outbound calls and emails to confirm attendance, address student concerns, and provide schedule reminders.


• Monitor attendance for all students and maintain updated attendance logs.


• Track course start and end dates, ensuring timely renewals or completions are processed.


• Support the Operations Manager with administrative reporting, including trainer performance and student participation data.


• Maintain accurate documentation and ensure confidentiality of all student and trainer records.

Skills and Qualifications


• Proven experience in academic coordination, scheduling, or educational administration.


• Strong organizational and multitasking skills with attention to detail.


• Excellent written and verbal communication skills.


• Proficiency in Microsoft Teams, Excel, and other digital collaboration tools.


• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.


• Experience in the education or training industry preferred.

Personal Attributes


• Highly organized and reliable.


• Proactive and able to anticipate operational needs.


• Strong interpersonal and problem-solving skills.


• Collaborative mindset with the ability to work well within a team.

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