Training and Support Officer

Work Type: Ongoing - Full-time

Salary: $97,955 - $111,142

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DE/FPIS/1884006

The Department of Education is seeking a dynamic Training and Support Officer to join our team at the Dandenong Information Technology Training Centre. This role involves designing and delivering top-tier training for school administration systems such as Student Insight, CASES21, eCASES, and eduPay while providing expert support and guidance to schools across the region.

About the Role

Ongoing - Full time position

This School Systems Training and Support Officer role aims to provide high quality, professional school systems training and support for Department of Education administrative systems in schools, with a strong focus on high levels of client service.

Working from the Dandenong Information Technology Training Centre, the operational requirements of this role are to:

• Develop, write and review relevant training documentation and materials for school systems including Student Insight, CASES21, eCASES and eduPay.
• Deliver high quality school systems training in Student Insight, CASES21 and eduPay both face to face and virtually.
• Deliver high quality support to schools; resolving Service Now logged tickets both in an ongoing capacity and in a 'surge support' capacity following the SAS 'agreed on' service delivery plan.
• Provide advice and guidance to school education support staff and corporate staff on school processes, best practice and school systems.
• Contribute to the day-to-day operations of a multi-skilled and geographically dispersed team by working collaboratively across the team, unit, branch and division.
• Work on specific projects targeted at continuous service improvement, enhancement and client satisfaction.
• Assist with the management of one or more regionally based Information Technology Training Centres (ITTC).

Attributes

• Working Collaboratively
• Builds a supportive and cooperative team environment. Engages other teams to share information in order to understand or respond to issues. Support others in challenging situations.

Outcomes Thinking:

• Works with a sense of purpose and guides others to understand the strategic direction of the department.

Desirable Qualifications and Experience

• Essential: Accreditation Working with Children Check Education
• Desirable: Certificate IV Training and Assessment
• Desirable: Current Victorian Drivers Licence

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

About the Division

The Information Management and Technology Division (IMTD) delivers innovative and integrated technology and information management services to support education outcomes across Victoria. The division is currently driving a digital transformation program to enhance technology maturity and innovation across the department.

How to apply

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description.

Further Information

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at

For further information pertaining to the role, please contact Mike Pursell - Lead Schools Training & Support via email:

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on Monday 22 September 2025.

Applications close Monday 22 September 2025 at 11.59pm

Posted

8 September 2025