Administration Coordinator

3 days ago

Bibra Lake Western Australia World Gym Full time $45,000 - $65,000 per year

Administration Coordinator | World Gym Bibra Lake

World Gym Bibra Lake are currently seeking a full time Administration Coordinator to join our energetic team in one of the best workplaces you can be part of.

This is no ordinary administration role, working in a fun and exciting environment, you will be responsible for ensuring the administrative function run as smoothly and efficiently as possible.

We are looking for a mature and level headed person who has the following experience, attributes and enjoys this type of role;

·       Exceptional attention to detail and problem-solving skills

·       Highly organised with excellent time management

·       Able to work independently yet will follow direction

·       Professional and customer focussed

·       Confident and polite in your communication, both written and verbal

·       Able to deal with debt collection, firmly with compassion

·       Discretion and confidentiality

·       The ability to think outside of the square

·       Solid computer skills with experience using to complex data bases

·       Good mathematical and analytical skills

·       Process Oriented

What this role looks like;

·       You will be the main point of contact for all account related enquiries in person, over the phone and via electronic means.

·       Processing account payments and follow up on overdue balances / debt collection.

·       Handling administrative tasks including member suspensions, cancellations, transfers, guarantor forms, upgrades, and downgrades

·       Assisting with membership sales tracking alongside the membership consultant

·       Using the CRM system (Mailchimp) to send bulk emails and manage member communications

·       Managing correspondence regarding denied entry and debt collection notices

·       Responsible for all invoicing, entering into data base and ensuring processing / payment is done in a timely manner, and communicating with other key personnel to create seamless systems.

Working for a leader in the industry, this role is permanent full time, comes with a competitive pay rate, opportunities for development, supportive management, gym membership and employee discounts at our Pro Shop / Barbell Café, and you will love coming to work

How to apply;

If you have a passion for everything fitness, commitment to working as a team that delivers exceptional member experience, and you believe this role sounds like it is made for you, please attach a current resume, and answer the screening questions.

Screening questions.

·       How does you experience align to the position of administration coordinator?

·       Outline your experience dealing with sensitive situations.

·       How do you ensure accuracy when working on complex projects?

·       When have you had to be firm but fair whilst ensuring an optimum outcome?

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