IT Support Specialist- Sydney

At OMG, we are proud to be Australia's largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. With a team of 200+ certified Growth Gurus, we specialize in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences. Our commitment to research and development ensures we stay at the forefront of the industry, earning us recognition as Australia's best-rated and most revered marketing agency.

We thrive on collaboration and a growth mindset, focusing not just on technology but on actionable results that drive success for our clients. We take pride in our ability to deliver exceptional outcomes, consistently reinforcing our reputation as Australia's first-choice agency for digital marketing solutions.

We are looking for an
IT Support Specialist
who is responsible for providing day-to-day technical support to employees, ensuring our systems, devices, and applications are running smoothly. You'll be the first point of contact for IT issues, troubleshooting problems, maintaining equipment, and helping our team work efficiently and securely.

You will also be involved in assisting with internal projects, client projects and IT related escalations as required. This relates to all technology which includes; SaaS applications, workstations, servers, printers, networks, and vendor specific hardware and software.

The Perks:

• Career Development and Training Programs
• Pet friendly and vibrant office
• Barista style coffee
• Social events - gourmet lunches, social drinks

As an IT Support Specialist , you will be responsible for:

• IT Projects & Administration
• Security and access control maintenance as requested.
• Reporting and security log auditing.
• Onboarding and Offboarding of staff.
• Providing training and onboarding meetings.
• Provide assistance and IT support for end users (remote, onsite, email, phone etc).
• Provide assistance and IT support relating to issues with our systems and network infrastructure.
• Maintain IT documentation (procedural and technical).
• Internal IT Support
• IT Maintenance
• Various IT admin duties as required.
• Directly reporting to IT Systems & Operations Administrator
• Indirect/Dotted Line Report to Chief Technology Officer

Note: This is Part time, 3 days a week role (Monday, Wednesday, Friday)

Requirements

• 2–4 years of experience in IT support or helpdesk role
• Strong troubleshooting skills across Mac and Windows environments
• Experience with cloud-based tools such as Google Workspace, Microsoft 365, Slack, Zoom
• Basic understanding of networking (DNS, DHCP, routers, VPNs)
• Strong communication skills and ability to support non-technical teams
• Ability to work in a fast-paced agency environment and manage multiple requests
• Experience with device management tools
• Knowledge of cybersecurity practices (MFA, phishing prevention, access control)
• You have strong organisational and time management skills

Benefits

Our Commitment to You:

We believe that happy employees create a thriving culture. Our focus on employee development and well-being is paramount. Our diverse team represents a wide range of backgrounds, ensuring an inclusive workplace.

Join us in shaping the future of marketing excellence. Elevate your career and make a real impact within our award-winning agency.

OMG is an equal opportunity employer committed to diversity and inclusion.

More on our Unique Culture :

At OMG, we blend the benefits of being the largest independent agency in Australia with a close-knit, family-like atmosphere. Despite our rapid growth and extensive reach, we prioritise maintaining a culture where everyone feels valued and connected.

• Positive Atmosphere: We believe that a smile goes a long way. Our vibrant office is filled with energy and positivity, making it a place where people love to come to work. Regular team events and social gatherings enhance our sense of community and camaraderie.
• Supportive Environment: Our team is characterised by a spirit of collaboration; everyone is always willing to lend a hand or share insights. This supportive dynamic fosters creativity and innovation, allowing ideas to flourish.
• Growth Mindset: While we're proud of our accomplishments, we're also committed to continuous learning. Our culture encourages personal and professional development, allowing team members to thrive and advance in their careers.

Join us to experience a workplace that feels like family, where your contributions are celebrated, and every day is filled with opportunities to learn, grow, and succeed together