Cherwell CMDB integration specialist

17 hours ago

Sydney, New South Wales, Australia BURGEON IT SERVICES Full time $90,000 - $120,000 per year

Position: Cherwell CMDB integration specialist

Location: Sydney

Duration: 3 months

Must Have Skills:

CMDB Integration Specialist to design, implement, and maintain integrations between Cherwell Service Management (CSM) CMDB and Ivanti Neurons. Develop and maintain Cherwell
One-Step procedures
for CMDB automation. Optimize workflows by integrating
One-Steps
and
mApps
with Neurons jobs and connectors

Nice to Have Skills:

Neurons for UEM

Detailed Job Description

  • Design, configure, and manage integrations between Cherwell CMDB and Ivanti Neurons.
  • Ensure accurate and consistent CI/asset data flow between systems (hardware, software, network, cloud).
  • Maintain relationships, dependencies, and service mappings within CMDB.
  • Develop and maintain Cherwell One-Step procedures for CMDB automation (e.g., CI creation, updates, reconciliation).
  • Design, implement, and customize Cherwell mApp Solutions to extend CMDB functionality and enable integrations.
  • Leverage One-Steps and mApps to automate discovery imports, validation checks, and CI data corrections.
  • Optimize workflows by integrating One-Steps and mApps with Neurons jobs and connectors.
  • Implement rules, mappings, and validations to maintain CMDB data integrity.
  • Identify and remediate duplicate or conflicting CI records.
  • Align CMDB data with ITIL/ITSM best practices and organizational standards.
  • Monitor CMDB sync jobs, One-Step executions, and automation logs.
  • Troubleshoot failures, resolve discrepancies, and ensure timely data updates.
  • Collaborate with internal teams and vendors on escalations.
  • Document CMDB integration workflows, One-Step procedures, and mApp deployments.
  • Provide knowledge transfer and training to internal stakeholders.

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