Customer Support Specialist
16 hours ago
Love solving problems and building trust with customers?
Join a small, high-performing team with a fintech in Sydney. You'll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing.
What's in it for you:
- Salary: 75k-85k + super
- Permanent role FT hours
- Hybrid work: 2 days WFH each week (Sydney CBD office)
- Health & wellness benefits + WFH allowance
- Professional development (RG146 support available)
- The impact of a growing fintech with global reach
What you'll be doing:
- Helping members via email, chat & phone with friendly, accurate support
- Handling super queries: contributions, rollovers, insurance, account changes & compliance
- Supporting customers across Super & US Investing products
- Managing feedback & complaints with care, closing the loop on issues
- Logging insights and partnering with Product, Risk & Compliance to improve the experience
- Meeting quality, accuracy and response-time KPIs
- 2+ years in superannuation customer support or super fund operations
- 2–3 years total in B2C support/customer success (or similar)
- CRM & live chat proficiency; strong written & verbal communication
- Solid understanding of super regulations & member processes
- Nice to have: RG146, life insurance & investments exposure
- Empathy, initiative, attention to detail and strong compliance awareness
- Full Australian work rights
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