Customer Support Specialist
23 hours ago
Are you a recent graduate with a sharp analytical mind and a knack for solving complex problems? We're hiring on behalf of a global AI-powered software company that's revolutionising the legal industry — and they're looking for someone to join their Customer Support Specialist team in Sydney.
You'll act as the first line of support for a global customer base — ranging from multinational law firms to Fortune 500 brands — solving real-world problems, building strong relationships, and becoming a subject matter expert in a highly respected, enterprise-grade AI product.
This is a career-launching opportunity for a switched-on, motivated graduate looking to work in a customer-facing, technical environment. No extensive experience needed — we're looking for smart, curious people who thrive on problem-solving and communication.
About the Role
- Be the go-to contact for customer issues and queries
- Manage support tickets from start to resolution, collaborating with technical specialists as needed
- Develop a strong working knowledge of the product and use that insight to guide customers
- Build trusted relationships with enterprise users and help them maximise value from the platform
What You'll Need
- A Bachelor's or Master's degree in a scientific, analytical, or technical field
- A distinction average (or equivalent)
- Excellent written and verbal communication skills
- Ability to think critically, troubleshoot and manage time effectively
- Passion for helping people and solving real customer problems
Why You'll Love It
- Be part of a fast-growing, global company disrupting an industry
- Get hands-on experience with cutting-edge AI and SaaS tools
- $75,000 package inclusive of superannuation
- Hybrid setup: 3 days in office for collaboration, 2 days WFH for focus
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