Customer Support Specialist

3 hours ago

Sydney, New South Wales, Australia Kaliba Full time $60,000 - $90,000 per year

Are you a recent graduate with a sharp analytical mind and a knack for solving complex problems? We're hiring on behalf of a global AI-powered software company that's revolutionising the legal industry — and they're looking for someone to join their Customer Support Specialist team in Sydney.

You'll act as the first line of support for a global customer base — ranging from multinational law firms to Fortune 500 brands — solving real-world problems, building strong relationships, and becoming a subject matter expert in a highly respected, enterprise-grade AI product.

This is a career-launching opportunity for a switched-on, motivated graduate looking to work in a customer-facing, technical environment. No extensive experience needed — we're looking for smart, curious people who thrive on problem-solving and communication.

About the Role

  • Be the go-to contact for customer issues and queries
  • Manage support tickets from start to resolution, collaborating with technical specialists as needed
  • Develop a strong working knowledge of the product and use that insight to guide customers
  • Build trusted relationships with enterprise users and help them maximise value from the platform

What You'll Need

  • A Bachelor's or Master's degree in a scientific, analytical, or technical field
  • A distinction average (or equivalent)
  • Excellent written and verbal communication skills
  • Ability to think critically, troubleshoot and manage time effectively
  • Passion for helping people and solving real customer problems

Why You'll Love It

  • Be part of a fast-growing, global company disrupting an industry
  • Get hands-on experience with cutting-edge AI and SaaS tools
  • $75,000 package inclusive of superannuation
  • Hybrid setup: 3 days in office for collaboration, 2 days WFH for focus

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