Customer Support Specialist

2 days ago

Sydney, New South Wales, Australia Kaliba Full time $60,000 - $90,000 per year

Are you a recent graduate with a sharp analytical mind and a knack for solving complex problems? We're hiring on behalf of a global AI-powered software company that's revolutionising the legal industry — and they're looking for someone to join their Customer Support Specialist team in Sydney.

You'll act as the first line of support for a global customer base — ranging from multinational law firms to Fortune 500 brands — solving real-world problems, building strong relationships, and becoming a subject matter expert in a highly respected, enterprise-grade AI product.

This is a career-launching opportunity for a switched-on, motivated graduate looking to work in a customer-facing, technical environment. No extensive experience needed — we're looking for smart, curious people who thrive on problem-solving and communication.

About the Role

  • Be the go-to contact for customer issues and queries
  • Manage support tickets from start to resolution, collaborating with technical specialists as needed
  • Develop a strong working knowledge of the product and use that insight to guide customers
  • Build trusted relationships with enterprise users and help them maximise value from the platform

What You'll Need

  • A Bachelor's or Master's degree in a scientific, analytical, or technical field
  • A distinction average (or equivalent)
  • Excellent written and verbal communication skills
  • Ability to think critically, troubleshoot and manage time effectively
  • Passion for helping people and solving real customer problems

Why You'll Love It

  • Be part of a fast-growing, global company disrupting an industry
  • Get hands-on experience with cutting-edge AI and SaaS tools
  • $75,000 package inclusive of superannuation
  • Hybrid setup: 3 days in office for collaboration, 2 days WFH for focus

  • Customer Support Specialist

    7 days ago

    Sydney, New South Wales, Australia GovConnex Full time $60,000 - $90,000 per year

    Role: Customer Support SpecialistLocation: Sydney CBD (Hybrid - 3-4 days/week in office)Job Type:Full time Reporting to: Head of Customer SuccessWho is GovConnex?GovConnex is a fast-growing SaaS company designed for public policy and corporate affairs professionals, founded in 2019.GovConnex's mission is to be the world's leading provider of government...

  • Customer Support Specialist

    7 days ago

    Sydney, New South Wales, Australia Weploy Full time $75,000 - $85,000 per year

    Customer Support Specialist — Superannuation (Fintech) Love solving problems and building trust with customers?Join a small, high-performing team with a fintech in Sydney. You'll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing. What's in it for you:Salary: 75k-85k + superPermanent...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Veeva Systems Full time $60,000 - $90,000 per year

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer...

  • Customer Support Specialist

    2 days ago

    Sydney, New South Wales, Australia Chuffed Full time $70,000 - $75,000 per year

    Why Join is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $275M across 45,000 campaigns in 23 countries and we're just getting started.In the last year we've grown 4x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times:...

  • Customer Support Specialist

    2 days ago

    Sydney, New South Wales, Australia Clio Full time $62,400 - $84,700 per year

    Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary:We are currently seeking a Customer Support Specialist to join our...

  • Customer Support Specialists

    2 days ago

    Sydney, New South Wales, Australia Klaviyo Full time $60,000 - $100,000 per year

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...

  • Customer Support Specialists

    2 days ago

    Sydney, New South Wales, Australia Klaviyo Full time $80,000 - $120,000

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...

  • Customer Support Specialist, Service Delivery

    2 days ago

    Sydney, New South Wales, Australia Convera Full time $76,515 - $153,800 per year

    Customer Support Specialist, Service Delivery - SydneyPosition OverviewThe Customer Support Specialist (full time) is responsible for evaluating and enhancing service delivery frameworks to ensure consistent, high-quality outcomes for key customers, with a focus on improving customer satisfaction and retention. This role involves analysing and optimising...

  • Category Specialist

    5 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    ICT Category Specialist - TelecommunicationsDCS Grade 9/10 , base salary of $129,464 - $142,665 plus superannuation and leave loading1x Ongoing/permanent opportunity in the Telecommunications Procurement category in ICT Category Management teamLocation: McKell- Sydney, for at least 50% of the working days in a fortnight. Flexible working arrangements...

  • Senior Advisor, Customer Insights

    2 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...