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Senior Manager, Ecosystem Development

2 weeks ago

Sydney, New South Wales, Australia Western Union Full time $90,000 - $120,000 per year
Senior Manager, Ecosystem Development- Sydney, Australia

Western Union powers your pursuit.

This is a non-technical role with end-to-end accountability for each new service / products to be offered in the market.

Role Responsibilities:
  • Negotiating with suppliers including the execution of large, complex multi-year critical supplier relationship deals and ensuring that the deals make commercial sense for both suppliers and Western Union.
  • Initiating streams of work with internal legal, compliance and regulatory teams to get license applications with regulatory bodies where required to offer a product.
  • Initiate building work with operational teams and oversee the design of processes and systems to service the customer base on these new products.
  • Develop customer value propositions including pricing, operational servicing settings.
  • Develop and finalize business requirements, direct internal resources to work on their areas accordingly and follow up on progress, keeping teams on track.
  • Work closely with the entire compliance and risk management organization to ensure the products have the correct compliance and risk management settings to operate within tolerances.
  • Find ways to solve problems through payments, compliance, legal, operational matters which arise from time to time.
  • Develop substantive reporting to management on progress during the building phase. Work with marketing to design customer acquisition strategies: initiate the production of go-to-market plans by marketing stakeholders.
  • Generate new product ideas that are focused on driving revenue, acquiring new customers, retaining existing customers, building brand loyalty, and providing self-service tools to customers. Including spending time in the market meeting and speaking with customers.
  • Assess opportunities by identifying ROI, define key performance indicators and partner with an analytics team to measure success.
  • Define and document product requirements, features, and functionality.
  • Draft business requirements and workflows, prioritize features, author Epics, user stories and acceptance criteria, and collaborate with the regional team to ensure product features are delivered according to specifications.
  • Provide ongoing analysis on product effectiveness using a data driven approach.
  • Identifying key problems through vigorous testing of mobile and web customer platforms for us to solve to improve the customer experience and comply with local regulation.
  • Continuously implement and improve analytics infrastructure to track, monitor, optimize, innovate, and report on acquisition and conversion metrics.
Role Requirements:
  • Must have at least 5 years' experience working with domestic and international payments. Experience can be gained through banks / financial services orgs, specialist payment companies, or at domestic or international schemes.
  • The role will require sound process improvement, optimization, operations experience, card scheme, risk and compliance management in any of the areas of domestic payments, wallets, cards, micro-lending and / or foreign exchange.
  • Experience building and launching consumer applications both on the web and mobile platforms including mobile and product management will be regarded well.
  • Strong business writing, numerical analysis, and communication skills especially in dealing with different stakeholders globally.
  • Basic understanding of systems development, including types of integrations (e.g. APIs), workflows and good implementation and scalability practice will be regarded well.
  • Experience developing basic wireframes and user journey flows will be a plus.
  • Ability to work seamlessly with matrix teams, and juggle projects across multiple networks and platforms.
  • Experience in FinTech's or financial services -transactional banking, payments, or remittances; working in a large corporate environment are a plus.
We make financial services accessible to humans everywhere. Join us for what's next.

Benefits
  • Life / Accident Coverage
  • Superannuation Plan
  • Paid Time Offs
  • Employee Wellness
  • Global Recognition and Rewards Programs