Warranty Administrator

2 weeks ago

Horningsea Park, New South Wales, Australia CEA Full time $60,000 - $80,000 per year

About The Role
Join our National Warranty Team at CEA, where you'll play a key role in supporting our extensive product range, CEA branches, and dealer network across Australia. This is a great opportunity for a motivated individual with a keen eye for detail and a customer-focused mindset.

Key Responsibilities

  • Provide day-to-day support to the National Warranty Team
  • Process dealer credits and warranty claim invoices
  • Manage extended warranty claims and machine registrations
  • Liaise with OEMs (Original Equipment Manufacturers) regarding warranty issues
  • Finalise completed job records accurately and efficiently
  • Ensure systems and databases are consistently updated and maintained

What We're Looking For

  • Strong organisational skills with the ability to manage multiple tasks and priorities
  • A proactive, self-motivated attitude and the ability to work independently
  • Excellent problem-solving skills and attention to detail
  • Effective communicator across various platforms – phone, email, and in-person
  • Intermediate computer literacy, especially in Microsoft Word and Excel
  • Familiarity with workplace health and safety (OHS) principles
  • Experience in warranty processing or a service department is highly regarded but not essential

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