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Technical Warranty Specialist

2 weeks ago

Noble Park, Victoria, Australia Fleetwood Australia Full time $60,000 - $90,000 per year
  • Join a market leader in the caravaning and RV sector - ASX listed
  • Manage and validate warranty claims to ensure quality and compliance.
  • Drive continuous improvement through data analysis and customer-focused solution

At Fleetwood RV Solutions, we are proud to continue Fleetwood Australia's legacy of innovation and quality by redefining outdoor living and travel experiences across Australia and New Zealand. As a trusted leader in recreational vehicle parts, accessories, and servicing, we deliver comfort, safety, and convenience to every journey—whether you're hitting the open road or setting up camp. Through our renowned brands, Camec and Northern RV, we offer unmatched expertise and a wide range of products and services that support caravan owners, manufacturers, and the broader RV industry.

As a core division of the ASX-listed Fleetwood Australia, RV Solutions embodies our shared commitment to innovation, sustainability, and exceptional customer outcomes. Our work is guided by our core values: Zero Harm, Collaboration, Integrity, Accountability, and Innovation. These principles shape a positive, forward-thinking culture that empowers our teams and strengthens our connections with the communities we serve.

Our vision is to be the leader in reimagining sustainable spaces, and our purpose is to create innovative spaces so people can thrive. With decades of experience and a passion for outdoor living, RV Solutions is helping to shape the future of travel and adventure—one journey at a time.

About the role:

We're looking for a proactive and detail-oriented Warranty Specialist to join our team. This role is responsible for managing and validating warranty claims, ensuring compliance with Camec's warranty program, and coordinating product returns, repairs, and exchanges. You'll work closely with suppliers, customers, and internal teams to investigate claims, recover costs, and support continuous improvement through warranty data analysis.

The ideal candidate will have experience in technical service or warranty support, preferably within the caravan, automotive, or manufacturing industries. Strong communication skills, technical knowledge, and the ability to work collaboratively are key. This is a great opportunity to join a team that values accountability, innovation, respect, and customer focus.

This position is based out of our Noble Park office.

The key responsibilities of the role are to:

  • Validate and investigate all warranty claims.
  • Submit claims to the National Customer Care Supervisor for approval.
  • Attend to incoming calls via the warranty queue system.
  • Responsible for interfacing with customer warranty systems and databases to acquire failure information.
  • Handling general claims enquiries from dealer, repairers & customers.
  • Provide support information to QA for analysis of products.
  • Using problem solving methods to finalize investigation reports for internal and external customers in required format.
  • Ensure all data is entered into warranty database for the collection of part analysis data.
  • Support & ensure all administrations duties including but not limited to processing and logging repair invoices and forwarded the relevant parties for payment.
  • Translate & produce reports/spreadsheets on claims/payment issues/queries on request.
  • Finalising warranties through recouping funds from suppliers where applicable.
  • Provide support, to warranty team members to assist them in achieving goals and objectives,
  • Analyse warranty data to identify recurring product issues, trends, and potential design/manufacturing improvements.
  • Ensure warranty handling complies with Australian Consumer Law (ACL) and Camec's warranty policy.

About You:

You're an experienced warranty or technical support professional with 3+ years in a similar role, ideally within the caravan, automotive, marine, or manufacturing industries. You bring strong mechanical or electrical knowledge, with the ability to investigate and validate claims accurately and efficiently. You're confident navigating warranty systems and databases, understand Australian Consumer Law, and are comfortable working with both internal teams and external stakeholders.

Highly organised and detail-focused, you excel in communication, problem-solving, and managing competing priorities. You thrive in a collaborative environment and bring a strong sense of accountability, professionalism, and customer focus to everything you do.

To be successful in this role you will demonstrate:

  • Minimum 3–5 years in technical service, warranty, or product support role.
  • Technical knowledge of parts to verify proper documentation of repairs for warranty coverage and payment.
  • Mechanical or electrical troubleshooting skills.
  • Experience in caravan/RV, marine, automotive, or related manufacturing industry.
  • Knowledge of ACL warranty obligations and industry best practices.
  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Access.
  • Strong communication skills, both written and oral.
  • Experience in interfacing with warranty systems and databases.
  • Knowledge of chassis systems and components preferred.
  • Understanding of after sales processes.
  • Ability to develop and foster crucial business relationships.

Why work for Fleetwood?

  • Be part of an exciting transformative time in our business, on a trajectory of growth
  • Join our values-led culture, where Collaboration, Integrity, Accountability, Zero Harm and Growth through Innovation are at the heart of how we work and lead.
  • Access opportunities for professional and career development across our group of companies, Fleetwood is an ASX listed company and industry leader
  • Access company benefits and discounts
  • Great salary package

All successful applicants may be required to complete a functional medical including drug & alcohol assessment.

All final applicants for this position will be asked to consent to a National Police check. Applicants with criminal records are not automatically excluded from applying for this position and each application will be considered on its merits.

How To Apply:

Please submit your CV and cover letter by clicking on the 'Apply' button below.

Fleetwood Australia acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders, past and present.

Agency submissions will not be accepted without prior approval from the Fleetwood Australia Talent team. All agency candidates must be submitted through our online portal to be valid.