Warranty and Aftersales Customer Support

2 days ago

Noble Park North, Australia HSP 4x4 Full time

**Join the Team at HSP Ute Lids - Innovators in the Automotive Accessories Industry**

**About Us**:
At HSP Ute Lids, we're more than just a company; we're a hub of innovation, making products right here in Australia for the Ute accessories market. We're currently looking for a Warranty and Aftersales Representative to join our Customer Solutions Division. This role is an exciting opportunity for individuals in existing customer service roles or fitters and mechanics seeking a transition away from the tools and into a customer-focused role. Our environment is safe, welcoming, and our people are the heart of our success.

**Role Overview**:
Your role as a Warranty and Aftersales Representative is pivotal in maintaining the bridge between after-sales service and customer satisfaction. You'll be:

- Managing warranty claims and providing technical support.
- Performing administrative tasks and order processing.
- Assisting with vehicle fittings administration.
- Proactively following up with customers to resolve queries.
- Assisting with technical information on our products and how to fit them
- Assisting with other departments including Sales, Warehouse and Product Fittings
- Other administrative tasks within the business.

This is a part-time role (pro rata), with the opportunity to grow into a full-time position.

**About You**:
We're looking for someone with:

- A vibrant personality and excellent customer engagement skills.
- A commitment to solution-oriented service and quality.
- Experience in aftersales (preferred, not mandatory).
- Strong computer proficiency.
- Experience with CRM Platforms; Salesforce, Odoo, Dynamics 365 (preferred, not mandatory)
- Strategic customer service approach with problem-solving skills.
- Eagerness for long-term growth and a passion for cars and 4x4s.
- Valid driver's license.
- A forklift licence isn’t essential, but it’s a great bonus

**Perks of Joining Us**:

- A prime location in Noble Park North, away from city bustle.
- Involvement with a team passionate about designing and manufacturing innovative products.
- Opportunities for career advancement.
- A friendly and supportive work environment.

**Job Type**: Part-time

Pay: $65,000.00 - $71,000.00 per year

Expected hours: 30 - 34 per week

**Benefits**:

- Employee discount

Ability to commute/relocate:

- Noble Park North, VIC 3174: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you been in a warranty position before?

**Experience**:

- Customer service: 1 year (preferred)
- Fitting/Mechanical: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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