Service Administrator

1 week ago

Wetherill Park, Australia Biesse Group Australia Pty Ltd Full time

**Description**:
Biesse Group

Established since 1969, we have grown to become a multinational industrial group manufacturing technology for processing wood, glass, stone, plastic and metal. Biesse operates in over 160 Countries with 13 manufacturing sites and a direct presence in the main world markets. Biesse customers include industry leading companies and some of the most prestigious names in Italian and international design. Today Biesse has 4,300 employees throughout the world.

New head office located south west Sydney in Wetherill Park, with interstate offices located in Melbourne, Queensland, South Australia and Perth.

We are most proud and known for our innovation driving force, our consistent quality and our people.

Organisational Placement

Reporting to the Service Administration Manager you will be responsible for providing high level customer service supporting our service team and customers.

Key Responsibilities
- Customer Support Coordination tasks
- Answers Incoming calls using “first call protocol”. Create service tickets using the appropriate systems
- Ensures Ticket Inbox maintenance: that all open tickets are escalated to the relevant area (e.g. hotline, Team leader)
- Service Administration Tasks
- Prepares and sends quotes (with technical input from Team Leaders)
- Organise Travel, accommodation, rental car, flights etc for technical intervention
- Completes Warranty Request Forms (with technical input from Team Leaders)
- Verifies account information, raises/schedules work orders, makes logistic arrangements for Technicians to perform interventions
- Issues invoices based on EWOs prepared by Technicians
- Raises Purchase Orders for contractors as directed by Team Leaders

Essential
- Extensive experience in service administration
- Excellent Customer Service skills
- Advanced communication skills
- Advanced Microsoft Office skills
- Ability to multitask
- Strong ability to manage time effectively
- Ability to prioritise and make decisions

In return, we can offer you an attractive remuneration package, strong international parent company, reputable brand and career progression opportunities.

**Role Type**:

- Remote - Permanent - Full-time - Associate

**Company Overview**:

- Biesse Group is an international company that designs, manufactures and distributes systems and machines for processing wood, glass, stone, metal, plastic and composite materials aimed at the furniture, housing & construction, automotive and aerospace sectors.

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