Service Administrator

1 day ago

Horningsea Park, New South Wales, Australia CEA Full time

About Us

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

About the Role:

CEA is seeking a highly organised and proactive Service Administrator to join our team. In this role, you'll provide critical administrative support to our Service Department, ensuring all service-related documentation is completed accurately and efficiently, and provide excellent customer service.

Key Responsibilities:

  • Support the Service Manager and Service Supervisor by handling customer enquiries and asking relevant questions to facilitate timely responses.
  • Submit all warranty repair orders within 14 days of job completion.
  • Process invoices, including job opening and closure in a timely and accurate manner.
  • Create and manage purchase orders, input them into the system, and authorise payments.
  • Generate service quotes using the Reynolds and Reynolds system.
  • Liaise with sublet contractors to coordinate services and manage documentation.
  • Allocate technician hours to appropriate repair orders.
  • Process all purchase orders promptly to maintain workflow efficiency.
  • Complete and submit weekly timesheets.
  • Maintain accurate filing of all paperwork and service documents.
  • Recommend and implement process improvements where appropriate.
  • Ensure compliance with all relevant Occupational Health & Safety (OH&S) regulations.

About You:

To succeed in this role, you will need:

  • Demonstrated proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Previous experience in an administrative role within a mechanical or service-related environment.
  • Strong communication skills with the ability to liaise effectively with internal teams, customers, and suppliers.
  • Experience using the Reynolds and Reynolds system (desirable).
  • Ability to generate and interpret service reports.
  • Excellent attention to detail and commitment to following company procedures and policies.

Why Join Us:

  • Competitive salary based on experience
  • Ongoing professional development and training (internal and Factory-based)
  • Reward and recognition programs
  • Family-owned and growing business with career growth opportunities locally & nationally
  • Supportive and friendly team culture
  • Employee assistance and wellbeing program for you and your household
  • Stable employment and long-term career opportunities

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