Customer Service Administrator – Trade

2 days ago

Coburg North, Victoria, Australia Security Plus Full time $50,000 - $70,000 per year
About Us

At Security Plus Shutters, Doors & Blinds, we've proudly protected Australian homes and families for over 35 years.

We're a trusted, Australian-owned company known for our quality, service, and innovation — providing premium Roller Shutters, Security Doors, Indoor and Outdoor Blinds, and Plantation Shutters to customers across Melbourne.

We're now seeking an organized and energetic Customer Service Administrator to join our team in Coburg North.


About the Role

You'll play a key role in ensuring our customers enjoy a smooth and positive experience from start to finish.

This role involves scheduling, coordination, and strong communication to keep everything running on track.

Your responsibilities will include:

  • Coordinating and scheduling final measures and installations
  • Planning daily technician runs to minimize travel and maximize productivity
  • Handling customer enquiries, follow-ups, and service requests with professionalism

About You

You're an efficient multitasker with a friendly, professional approach and a passion for great customer service.

You'll bring:

  • Excellent phone manner and clear communication skills (written & verbal)
  • Proficiency in Insyte, MYOB, or similar systems
  • Strong organizational and time management skills
  • Confidence coordinating technicians and giving clear instructions
  • Teamwork, attention to detail, and a proactive "can-do" attitude
  • Experience in a similar customer service or administration role within a fast-paced or trade-based business

Why You'll Love Working With Us

At Security Plus, you'll be part of a supportive and stable team where your contributions are valued.

We offer:

Friendly, team-focused culture

Long-term career growth and development opportunities

Job stability with an established Australian-owned company

Convenient Coburg North location with onsite parking


The Details
  • Location: Coburg North, VIC
  • Employment Type: Full-time, permanent
  • Hours of Work: Monday–Friday 7.30am - 4.00pm
  • Checks Required: Pre-employment medical and reference checks

Ready to Apply?

If you're ready to bring your organizational skills and customer service expertise to a respected, growing business — APPLY NOW

(Please note: No employment agencies to contact the company.)

At Security Plus Shutters, Doors & Blinds, we've been protecting Australian homes for over 35 years. We're proud to offer quality, locally made products and exceptional service — helping our customers feel secure, comfortable, and proud of their homes.

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