Broker Support Officer

18 hours ago

Fortitude Valley, Queensland, Australia Get You Finance Pty Ltd Full time $60,000 - $80,000 per year

Broker Support Officer (Maternity Leave Contract)

Are you organised, detail-oriented, and passionate about providing exceptional service?

Get You Mortgage Solutions is a growing boutique brokerage based in Brisbane, dedicated to delivering personalised, high-quality lending solutions for our clients. We're looking for a Broker Support Officer to join our team on a maternity leave contract, with a high possibility of ongoing employment for the right candidate.

Full-time hours, Monday - Friday with two WFH days per week.

Base salary (negotiable based on experienced) + Super

Preferred available start date by early November.

About the Role

As a Broker Support Officer, you'll work closely with our brokers to manage the end-to-end loan process. You'll liaise with clients, lenders, and solicitors, coordinate documentation, and keep all parties informed as applications progress. This role is ideal for someone who thrives on organisation, accuracy, and teamwork.

Key Responsibilities:

  • Liaise with brokers, clients, lenders, and solicitors to track application progress
  • Perform administrative tasks, including saving and analysing documentation and reviewing client information
  • Maintain client files and ensure compliance with all regulatory requirements
  • Answer inbound calls with professionalism and warmth
  • Support rate reviews and assist with ongoing customer service
  • Coordinate settlements between incoming and outgoing lenders and settlement agents (experience highly regarded)

About You

You are trustworthy, reliable, and committed to maintaining high standards in all that you do. You're a quick learner who enjoys problem-solving and thrives in a collaborative environment.

Skills & Experience:

  • Excellent attention to detail, time management, and multitasking abilities
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office, Adobe, and mortgage CRM software
  • Previous experience in mortgage administration or loan processing preferred
  • Experience coordinating settlements will be highly regarded

Why Join Us?

  • Hybrid role – enjoy two work-from-home days each week
  • Supportive and positive team environment
  • Opportunity for ongoing employment
  • Be part of a growing, client-focused business that values integrity and teamwork

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